Key Requirements

• Diploma or Degree in Human Resources, Business Administration, Industrial Psychology, or a related field.
• Minimum 5 years’ experience in human resources, with previous experience in an HR supervisory or management role.
• Experience working in transport, logistics, fleet, distribution, manufacturing, or another operationally intensive environment.
• Proven experience managing HR activities for a large and diverse workforce, including drivers and operational employees.
• Strong experience in recruitment and selection across operational, administrative, and specialised positions.
• Practical experience handling employee relations, grievances, disciplinary procedures, and workplace conflict.
• Good understanding of Zambian labour legislation, statutory requirements, and HR best practices.
• Experience coordinating payroll inputs, including salaries, overtime, allowances, leave, and deductions.
• Experience managing attendance, absenteeism, employee turnover, and workforce planning.
• Strong understanding of performance management, employee development, training, and HR policies.
• Good computer skills with proficiency in Microsoft Office and experience using HR information systems.
• Strong communication, interpersonal, organisational, and problem-solving abilities.

Key Responsibilities

• Manage the day-to-day HR function while providing professional HR support and guidance to management and employees.
• Manage recruitment and selection processes, including sourcing, interviewing, appointment administration, and onboarding of new employees.
• Coordinate employee contracts, personnel records, leave administration, attendance, and other employee lifecycle activities.
• Handle employee relations matters, including grievances, disciplinary processes, conflict resolution, and workplace concerns.
• Monitor absenteeism, staff turnover, attendance, and workforce trends, providing recommendations to management.
• Support managers with performance reviews, performance improvement processes, and employee-related challenges.
• Coordinate payroll inputs with Finance, ensuring accurate information relating to salaries, overtime, allowances, leave, and deductions.
• Ensure HR policies and procedures are implemented consistently and remain aligned with applicable labour legislation.
• Coordinate employee training, development, induction, and skills development initiatives.
• Support employee welfare, engagement, and workplace initiatives to promote a positive working environment.
• Prepare regular HR reports covering headcount, turnover, absenteeism, recruitment, and other workforce metrics.
• Assist management with workforce planning, staffing requirements, organisational changes, and succession planning.
• Maintain accurate and confidential employee records and ensure HR documentation is properly managed.
• Ensure compliance with employment legislation, statutory requirements, company policies, and HR procedures.

Key Skills

• Strong leadership and people-management skills with the ability to support a large and diverse workforce.
• Excellent employee relations, conflict-resolution, and disciplinary management skills.
• Strong recruitment and selection skills across various operational and administrative positions.
• Good knowledge of payroll administration, HR policies, and employment practices.
• Strong workforce planning, organisational, and administrative abilities.
• Excellent communication and interpersonal skills when dealing with employees and management.
• Strong problem-solving and decision-making skills with the ability to handle sensitive HR matters.
• Good analytical skills with the ability to interpret HR data and prepare management reports.
• Strong knowledge of labour legislation, HR compliance, and workplace policies.
• Good proficiency in Microsoft Office and HR management systems.
• Ability to work under pressure and manage multiple HR priorities effectively.
• High level of confidentiality, professionalism, integrity, and attention to detail.

Qualifications

• Diploma or Degree in Human Resources, Business Administration, Industrial Psychology, or a related discipline.
• Minimum 5 years’ relevant HR experience with demonstrated progression into supervisory or management responsibilities.
• Previous experience in an operationally intensive environment such as transport, logistics, fleet, distribution, or manufacturing.
• Experience managing HR functions for a large workforce, including operational and driver-based employees.
• Practical experience in employee relations, recruitment, payroll coordination, performance management, and HR compliance.
• Working knowledge of Zambian labour legislation and statutory employment requirements.

How to Apply

Apply using the following link: https://www.recruitmentmattersafrica.com/careers/?job_id=z5G7h3l6a1kMvyS65NP3c77bTBbUoMUZAO28Er2vvqU=