We are seeking a professional, vigilant, and service-oriented Floor Ambassador to oversee floor presence, manage the visitor experience, and support the smooth day-to-day operations of our office. This role combines elements of front-of-house reception, security awareness, facilities coordination, and workplace operations.
Responsibilities:
Maintain a visible and professional presence across assigned office floors.
Conduct regular floor walks to identify security, operational, compliance, or facility concerns.
Monitor movement within the workplace and identify unusual or unauthorized activity.
Ensure employees and visitors comply with established access and workplace procedures.
Escalate security incidents, facility concerns, or operational risks promptly.
Welcome employees, clients, visitors, and guests professionally and courteously.
Manage visitor arrivals, registration, access, and departure processes.
Confirm visitor appointments and coordinate with relevant employees or departments.
Direct guests to the appropriate meeting rooms, departments, or contacts.
Ensure visitors receive a professional and seamless experience from arrival through departure.
Monitor employee and visitor access to office areas.
Manage and track the issuance, return, and replacement of employee access tags.
Report lost, missing, or potentially compromised access credentials.
Support access requirements for new hires and departing employees.
Assist with Sunshare biometric registration and setup for team members.
Monitor the general condition and operational readiness of office spaces.
Identify facility, equipment, or housekeeping concerns during routine floor walks and report them to the responsible team.
Follow up on reported issues to ensure timely resolution.
Support the coordination and monitoring of employee shuttle services.
Maintain accurate records of shuttle routes and kilometres travelled.
Communicate transportation updates or changes to relevant stakeholders.
Escalate delays, route challenges, or other transportation concerns.
Support adherence to HIPAA, confidentiality, security, and workplace policies.
Monitor floor activity to help prevent inappropriate exposure of confidential information.
Requirements:
Diploma or Bachelor's degree in Security Management, Business Administration, Facilities Management, Hospitality, Operations Management, or a related field is preferred.
Previous experience in security, reception, front-office operations, facilities coordination, hospitality, or workplace administration is highly desirable.
Experience working in a corporate or professional office environment is an advantage.
Familiarity with access control, visitor management, or biometric systems is beneficial.
Understanding of confidentiality, data privacy, or HIPAA requirements is an added advantage.
How to Apply
Apply using the following link: https://zimbojobs.com/jobs/6a847bf53cd74f6985ea79ad
