Sales Agents, Supervisors and Managers

1. Mobile Phones Field Sales Agents

Reports to: Sales Supervisor

Location: Lusaka

Nature Of Job: Commission Based

Main Purpose: To sale mobile phones directly to customers in the field (shops, markets, streets, door-to-door, companies) and grow the customer base.

Duties:

• Move in assigned territory / route to sell mobile phones by approach potential customers, demonstrate phone features and convince them to buy.
• Meet and exceed daily / weekly / monthly sales targets.
• Identify and recruit new customers, retailers, and bulk buyers.
• Collect customer feedback and report market needs to the Sales Supervisor and also follow up on customers for repeat purchases and after-sales service.
• Keep proper custody of stock assigned
• Comply with company sales policies, pricing and code of conduct

Requirements:

• Grade 12 Certificate
• Good communication skills in English and other Zambian local languages eg Bemba and Nyanja
• Must be honest, hardworking, energetic and target-driven
• Experience in field sales / mobile phone sales is an advantage
• Must be willing to work in the field
• Proven track record in meeting sales targets
• Knowledge of digital financial services is a plus
• Must have strong persuasive skills

2. Mobile Phones Sales Supervisor

Reports to: Sales Manager

Location: Lusaka

Nature Of Job: Commission Based

Supervises: Field Sales Agents

Main Purpose: To supervise daily sales operations, ensure field agents meet targets, control stock, and maintain high sales performance in the assigned area / territory.

Duties:

• Supervise, coach and monitor daily activities of Field Sales Agents
• Conduct field visits and spot checks on sales agents, discipline, motivate and report on performance of agents to the Sales Manager
• Ensure agents meet daily, weekly and monthly sales targets for phones and follow up on under-performers.
• Actively sell in the field when needed to support the agents to meet targets.
• Ensure agents do not sell below or above the approved prices
• Handle difficult customers, complaints, returns and warranty issues escalated by agents
• Monitor competitor prices, promotions and new phone models and report to management
• Prepare daily sales summary and reconciliations for the Sales Manager
• Train new agents on products, sales techniques, company policies and customer handling

Requirements

• Diploma in Sales / Marketing / Business Administration or Grade 12 with at-least minimum 1 year of prior experience in as Field Sales Agent / Team Leader in mobile phones or FMCG or similar role
• Strong leadership, communication and reporting skills
• Must be honest, organised and able to work under pressure with targets

3. Mobile Phones Sales Manager

Reports to: Country Sales Manager

Location: Lusaka

Nature Of Job: Commission Based

Supervises: Sales Team

Duties

• Set and achieve monthly sales targets for mobile phone and develop sales strategies and promotions to increase sales
• Recruit, train, supervise and motivate sales staff
• Monitor stock levels, order new stock and do stock counts
• Ensure correct pricing and prevent stock loss/theft
• Handle customer complaints, returns and warranty issues
• Monitor competitor prices and market trends
• Plan in-store promotions and manage social media sales
• Prepare daily, weekly and monthly sales reports and reconciliations
• Find new customers, retailers and corporate clients

Requirements:

• Diploma in Sales, Marketing, Business Administration or related field
• Minimum 2 years of prior experience in mobile phone sales or Fintech, or in any similar role
• Proven track record in sales and meeting targets
• Strong leadership, communication and negotiation skills.
• Knowledge of sales processes and customer engagement strategies

All interested candidates meeting the entry level requirements should send their CVs only to [email protected]

School leaver are highly encouraged to apply for Field Sales Agents.

How to Apply

Apply by emailing: nchimunya@shenzhen-keyou.com