Key Requirements

• Bachelor’s degree or equivalent qualification in Human Resources, Business Management, Industrial Psychology, or a related field.
• Minimum of 5 years’ experience in a generalist HR operations role, with solid exposure to the full employee lifecycle and day-to-day HR activities.
• Proven experience providing practical HR guidance to managers and supporting them with employee-related decisions, workplace processes, and performance matters.
• Strong understanding of recruitment, onboarding, employee relations, performance management, HR administration, and general HR operational processes.
• Ability to build and maintain effective talent pipelines for recurring and difficult-to-fill positions, ensuring suitable candidates are available when required.
• Demonstrated ability to work independently, manage multiple priorities, and maintain accurate and reliable HR records and documentation.
• Strong interpersonal and communication abilities, with the confidence to engage professionally with employees, managers, and external stakeholders.
• Willingness and ability to travel within the required operational areas when necessary.

Key Responsibilities

• Manage and support the full employee lifecycle, providing managers and employees with practical HR guidance from recruitment and onboarding through to ongoing employment and exit processes.
• Build and maintain talent pipelines for recurring and hard-to-fill positions, ensuring the organisation has access to suitable talent to support ongoing workforce requirements.
• Manage relationships with external recruitment partners where required, monitoring the quality and suitability of candidates and ensuring recruitment needs are effectively supported.
• Represent the organisation at career fairs, networking events, recruitment initiatives, and other activities aimed at attracting and identifying suitable talent.
• Coordinate and deliver effective onboarding processes that ensure new employees are welcomed, informed, properly equipped, and able to contribute confidently from the beginning of their employment.
• Develop strong working relationships with managers by understanding their teams, operational requirements, employee challenges, and people-related needs.
• Provide managers with clear, practical, and professional guidance on HR processes, employee matters, performance concerns, and people-related decisions.
• Drive and support the performance management process, ensuring that expectations are clearly communicated, performance discussions are conducted effectively, and appropriate accountability is maintained.
• Work collaboratively with the broader HR function and management to implement people initiatives that improve employee engagement, development, performance, and overall workplace effectiveness.
• Maintain accurate, complete, and up-to-date employee records, HR systems, documentation, and people administration in accordance with established HR processes.
• Monitor and support the effective use of HR systems and ensure that employees and managers understand and follow the appropriate processes and tools.
• Identify opportunities to improve HR processes and employee experiences by taking a practical, solutions-focused approach to workplace and people challenges.
• Contribute to a positive working environment by supporting employee engagement, encouraging collaboration, and promoting a workplace culture where employees can perform and develop effectively.

Key Skills

• HR Generalist Expertise: Strong practical knowledge of general HR operations and the ability to manage a broad range of employee-related matters.
• Employee Relations: Ability to handle employee concerns professionally, provide appropriate guidance, and support managers in addressing workplace issues.
• Recruitment & Talent Acquisition: Strong capability in sourcing, screening, pipeline development, recruitment coordination, and attracting suitable talent.
• Performance Management: Ability to support managers with performance expectations, reviews, development discussions, and performance-related processes.
• Communication: Clear, direct, professional, and respectful communication skills across written, verbal, and interpersonal interactions.
• Relationship Management: Ability to build trust and maintain strong working relationships with employees, managers, recruitment partners, and other stakeholders.
• Organisation & Time Management: Highly organised with the ability to manage competing priorities, deadlines, and HR activities while maintaining attention to detail.
• Problem-Solving: Practical and resourceful approach to identifying HR challenges, assessing situations, and implementing appropriate solutions.
• HR Systems & Administration: Strong ability to maintain accurate employee information and use HR systems and administrative tools effectively.
• Stakeholder Management: Confident working across different teams and supporting managers with people-related requirements and HR processes.
• Adaptability & Resilience: Able to remain effective in a fast-paced environment, manage changing priorities, and take ownership of tasks through to completion.
• Continuous Improvement: Curious and proactive approach to identifying opportunities to improve HR processes, systems, employee experience, and overall effectiveness.

Qualifications

• Bachelor’s degree or equivalent qualification in Human Resources, Business Management, Industrial Psychology, or a related discipline.
• Additional qualifications or professional development in Human Resources, Employee Relations, Recruitment, or Performance Management would be beneficial.
• Minimum of 5 years’ relevant generalist HR experience across a broad range of HR functions.
• Practical experience across the full employee lifecycle, including recruitment, onboarding, employee support, performance management, HR administration, and employee relations.

How to Apply

Apply using the following link: https://www.recruitmentmattersafrica.com/careers/?job_id=z5G7h3l6a1kMvyS65NP3c8cUwBUNfHLwx5CfBi6Btq0=