Reservations Agent

Join Our Team as a Reservations Agent in Lusaka

InterContinental Lusaka is seeking a dedicated and detail-oriented professional to fill the role of Reservations Agent. This position offers an exciting opportunity for individuals interested in reservations agent jobs in Lusaka, where you will play a vital role in managing guest bookings and ensuring an exceptional customer experience from initial enquiry through to arrival.

About the Reservations Agent Role

As a Reservations Agent, you will be responsible for efficiently handling guest reservations, responding promptly to enquiries, and maintaining smooth communication throughout the booking process. This is a full-time, one-year contract position based in Lusaka, Zambia, offering the chance to develop your career within a prestigious hospitality environment.

Key Responsibilities for Reservations Agent Jobs in Lusaka

• Manage and process guest reservations accurately using hotel reservation systems, including Opera.
• Respond to guest enquiries via telephone and email with professionalism and courtesy.
• Ensure all booking details are accurately recorded and communicated to relevant departments.
• Maintain high standards of customer service, resolving any issues promptly to enhance guest satisfaction.
• Work collaboratively with front office and other hotel teams to facilitate seamless guest experiences.
• Adapt to shift work, including weekends and public holidays as required.

Qualifications and Experience

• Diploma or degree in Hospitality Management, Tourism, Business Administration, or a related field is preferred.
• Previous experience in reservations, front office, hotel reception, or similar hospitality roles.
• Proficient knowledge of hotel reservation procedures and reservation software, particularly Opera.
• Excellent communication and interpersonal skills to engage effectively with guests and team members.
• Strong organizational skills with meticulous attention to detail.
• Ability to perform well under pressure while meeting deadlines.
• Professional telephone and email etiquette.

Application Process

If you are ready to contribute to the InterContinental Lusaka team and thrive in a dynamic hospitality environment, please submit your application by sending your cover letter, CV, and relevant qualifications to:

Email: careers@ihglusaka.com

Application Deadline: 11th October 2026

About InterContinental Lusaka

Join a world-renowned hotel brand and experience the pride of working in a prestigious establishment committed to excellence. At InterContinental Lusaka, we invite you to live the InterContinental life and grow your career in hospitality.

How to Apply

Apply by emailing: careers@ihglusaka.com