Key Requirements

• Diploma or degree in Information Technology, Computer Science, Information Systems, or a related field.
• At least 5 years’ experience in IT support, systems administration, infrastructure, or IT management.
• Previous experience managing, supervising, or coordinating a small IT team or function.
• Strong hands-on knowledge of IT infrastructure, networking, hardware, software, and end-user support.
• Experience managing Windows environments, servers, workstations, connectivity, and business applications.
• Good understanding of IT security, backups, access management, data protection, and IT controls.
• Experience managing user accounts, permissions, devices, IT assets, and system access.
• Experience managing external IT service providers, technology vendors, software suppliers, and support contracts.
• Practical experience with IT budgeting, procurement, expenditure management, and asset replacement planning.
• Experience supporting multiple locations, offices, or operational environments.
• Knowledge of ERP, accounting, business management, or financial systems such as Sage.
• Experience with POS systems, CCTV, access control, Wi-Fi, and other operational technology would be an advantage.
• Strong problem-solving skills with the ability to diagnose and resolve technical issues efficiently.
• Strong organisational, communication, planning, and stakeholder management abilities.
• Ability to identify IT risks, recommend improvements, and implement practical technology solutions.

Key Responsibilities

• Manage day-to-day IT operations, infrastructure, systems, applications, and end-user support.
• Provide hands-on troubleshooting for hardware, software, networks, connectivity, and system-related issues.
• Monitor IT systems and proactively identify technical problems before they affect business operations.
• Maintain servers, workstations, network equipment, printers, Wi-Fi, and other IT infrastructure.
• Manage IT security, user access, permissions, backups, data protection, and system continuity.
• Maintain accurate records of IT assets, equipment, software licences, users, and system configurations.
• Implement IT processes, policies, controls, procedures, and documentation to improve operational efficiency.
• Lead and support the IT team through task allocation, coaching, mentoring, and performance management.
• Coordinate IT support across different locations and ensure consistent service delivery.
• Manage external IT providers, vendors, software suppliers, internet providers, and service agreements.
• Oversee IT procurement, equipment replacement, software requirements, and technology-related expenditure.
• Develop and manage IT budgets while monitoring costs and ensuring responsible expenditure.
• Evaluate existing systems and identify opportunities to improve efficiency, automation, security, and reliability.
• Support the implementation, integration, and maintenance of new technology and business systems.
• Ensure IT systems and processes support business requirements and operational objectives.
• Prepare IT reports, maintain technical documentation, and provide management with updates on IT performance.
• Identify potential IT risks and implement appropriate controls and preventative measures.
• Ensure business systems, connectivity, and technology remain available and reliable for users.
• Develop and maintain disaster recovery, backup, and business continuity processes.
• Stay informed about emerging technologies and recommend suitable improvements where relevant.

Key Skills

• IT infrastructure and network management.
• Systems administration and technical troubleshooting.
• Windows Server and desktop environment management.
• Network connectivity, Wi-Fi, hardware, and software support.
• IT security, backups, access management, and data protection.
• Server, workstation, printer, and peripheral management.
• Team leadership, supervision, and IT service delivery.
• Vendor, supplier, and external service provider management.
• IT budgeting, procurement, and cost control.
• IT asset and software licence management.
• ERP, Sage, POS, and business systems support.
• Process development, policy implementation, and technical documentation.
• Disaster recovery and business continuity planning.
• Strong analytical and problem-solving abilities.
• Excellent communication and stakeholder management.
• Strong planning, organisation, and time-management skills.
• Ability to work under pressure and manage competing priorities.
• Customer-focused approach to internal IT support.
• Ability to identify technical risks and implement practical solutions.
• Strong attention to detail and accountability.

Qualifications

• Diploma or degree in Information Technology, Computer Science, Information Systems, or a related field.
• Relevant IT certifications in systems administration, networking, cybersecurity, infrastructure, or related areas.
• Minimum 5 years’ relevant experience in IT support, systems administration, infrastructure, or IT management.
• Previous experience supervising or managing an IT team or function.
• Experience managing IT infrastructure across multiple departments or locations.
• Experience with ERP, Sage, business management, accounting, or financial systems.
• Experience with networking, servers, hardware, software, security, backups, and user support.
• Experience managing IT vendors, service providers, procurement, and technology projects.
• Exposure to POS systems, property management systems, CCTV, access control, or multi-site networks.
• Experience with IT budgeting, expenditure monitoring, and asset management.
• Strong understanding of IT policies, controls, security standards, and business continuity.
• Experience in a fast-paced operational environment would be beneficial.

How to Apply

Apply using the following link: https://www.recruitmentmattersafrica.com/careers/?job_id=z5G7h3l6a1kMvyS65NP3c3SbfogKIhEnxHYZ1y9EkdI=