Job Purpose
The IT Operations and Infrastructure Specialist will be responsible for managing, maintaining, and supporting the organisation’s IT infrastructure and day-to-day technology operations. The role will ensure that IT systems, networks, servers, hardware, and business applications operate efficiently, securely, and reliably to support overall business operations.
Key Responsibilities
Manage and maintain the organisation’s IT infrastructure, including servers, networks, hardware, and software.
Monitor the performance, availability, and security of IT systems and infrastructure.
Provide technical support to employees and resolve hardware, software, network, and system-related issues.
Manage and maintain network infrastructure, including routers, switches, firewalls, and wireless networks.
Ensure regular system backups are completed and support data recovery processes where required.
Maintain and monitor IT security measures to protect company systems and data.
Manage user accounts, access permissions, and IT assets.
Coordinate the installation, configuration, and maintenance of computers, laptops, printers, and other IT equipment.
Support the implementation of new IT systems, infrastructure upgrades, and technology projects.
Maintain accurate documentation of IT systems, equipment, configurations, and procedures.
Liaise with external IT service providers and vendors where necessary.
Identify opportunities to improve IT systems, processes, and operational efficiency.
Ensure compliance with company IT policies, procedures, and security standards.
Provide regular reports to management on IT operations, system performance, and infrastructure requirements.
Qualifications and Experience
Degree or Diploma in Information Technology, Computer Science, Information Systems, or a related field.
Minimum of 3–5 years of experience in IT operations, infrastructure, systems administration, or technical support.
Experience in managing networks, servers, and IT infrastructure.
Knowledge of cybersecurity principles and IT security practices.
Experience with Microsoft Windows environments, Microsoft 365, and cloud-based systems.
Knowledge of networking technologies, including TCP/IP, routers, switches, and firewalls.
Experience with system backups, disaster recovery, and business continuity processes.
Relevant IT certifications will be an added advantage.
Key Competencies
IT infrastructure management
Network and systems administration
Technical troubleshooting
Problem-solving and analytical skills
Planning and organisation
Ability to work independently
Teamwork and stakeholder management
How to Apply
Apply using the following link: https://www.priconsultants.com/jobs/
