HR Officer

WE ARE HIRING

HR OFFICER

People & Culture · Lusaka · Full-time

About Lupiya

Lupiya Financial Services Limited is a financial institution headquartered in Lusaka, delivering accessible lending and financial services across Zambia. We are seeking an HR Officer to join our People & Culture team.

Role Purpose

Reporting to the People & Culture Specialist, the HR Officer delivers the day-to-day human resources service across the employee lifecycle — recruitment, onboarding, employee records, attendance and leave administration, compliance, retention support and training coordination — while providing the administrative services that keep the business running, namely internal payment requisitions and fleet management. The role ensures that every employee receives accurate, timely and professional HR support, and that people data is complete, reconciled and audit-ready.

Key Responsibilities

Recruitment and Talent Acquisition

• Manage the end-to-end recruitment cycle for assigned vacancies — requisition, advertising, shortlisting, interview scheduling, reference checks, offer and contracting.
• Maintain the recruitment tracker and lead the weekly hiring sync with Heads of Department, keeping time-to-hire within agreed targets.
• Track recruitment cost per vacancy and evaluate sourcing channel effectiveness, keeping spend within budget.

Onboarding and Employee Experience

• Issue the full onboarding pack to every new employee and coordinate induction across departments, IT and Finance.
• Conduct and document 7-day, 30-day and 90-day check-ins for each new hire, escalating early attrition risks.
• Act as first point of contact for employee HR queries, acknowledging within 24 hours and resolving or escalating within agreed service levels.

HR Administration, Records and Compliance

• Update employee records and HR system entries daily and maintain record accuracy through monthly audit.
• Prepare, issue and track employment contracts, confirmations, variations, transfers and separation documentation.
• Apply the HR compliance checklist across all processes, ensuring adherence to Company SOPs, the Employment Code Act and related Zambian labour legislation.
• Keep HR files, registers and evidence audit-ready for internal, external and regulatory review, and safeguard the confidentiality of all employee information.

Attendance, Time and Leave Management

• Pull and review the biometric clock-in/out report weekly, flagging missed, incomplete or irregular punches.
• Escalate repeat non-compliance to the relevant Head of Department and submit a monthly attendance summary to People & Culture.
• Reconcile every biometric absence to an approved leave form each month and chase outstanding forms to closure.
• Maintain the leave register, ensure leave balances agree to payroll, and report unaccounted absence before payroll cut-off.

Retention, Engagement and Employee Relations

• Track headcount, retention and voluntary turnover monthly and report trends to the People & Culture Specialist.
• Conduct stay and exit interviews, analyse themes and propose retention actions arising from findings.
• Support disciplinary, grievance and performance-improvement processes, ensuring correct procedure and documentation.

Learning and Development

• Maintain the annual training calendar and coordinate delivery of scheduled interventions.
• Track training attendance and completion monthly and evidence skills uplift.
• Maintain training records, certificates and the learning management system.

Administrative Services — Payment Requisitions and Fleet

• Triage internal payment requisitions daily, verifying supporting documentation and approval authority, and liaise with Finance to ensure processing within SLA.
• Maintain the fleet register and vehicle allocation schedule, coordinating scheduled servicing and minimising unplanned downtime.
• Reconcile fuel usage monthly and investigate variances.
• Ensure vehicle insurance, road tax, fitness certificates and driver licences remain valid, and oversee driver scheduling and compliance with Company transport policy.

Key Stakeholder Relationships

• Internal: People & Culture Specialist; Heads of Department; Finance and Payroll; IT; Operations; and all employees.
• External: Candidates; recruitment and training providers; ZIHRM; insurers and fleet service providers; relevant regulatory and statutory bodies.

Competencies and Skills

• Strong attention to detail and accuracy in HR administration and record-keeping.
• Sound working knowledge of recruitment, onboarding and employee lifecycle practice.
• Understanding of labour law and SOP compliance, with documentation and audit discipline.
• Ability to handle, reconcile and report data — attendance, leave, retention, training and cost metrics.
• Confidentiality, integrity and sound judgement with sensitive employee information.
• Service orientation, clear communication, and the drive to follow items through to closure.

Qualifications and Experience

• Degree or Diploma in Human Resource Management, Business Administration, Social Sciences or a related field.
• Valid membership of the Zambia Institute of Human Resource Management (ZIHRM).
• Minimum of three (3) years’ generalist HR experience covering recruitment, onboarding and HR administration.
• Working knowledge of the Employment Code Act and related Zambian labour legislation.
• Proficiency in Microsoft Office and experience with an HRIS, biometric time-and-attendance system and leave records.
• Experience in financial services or another regulated environment, and exposure to payroll input, payment requisitions or fleet administration, is an added advantage.

How to Apply

Send your CV and a brief cover letter, quoting “HR Officer” in the subject line, to careers@lupiya.com by 10th October 2026.

Only shortlisted candidates will be contacted. Lupiya Financial Services Limited is an equal opportunity employer; all qualified applicants will be considered on merit.

How to Apply

Apply by emailing: careers@lupiya.com