Customer Care Officer

The Required Skills for this Role Include:

• Receiving of customer’s orders via purchase order, email, mobile, or verbally over the counter and ensuring that these are logged in the Novatek’s CRM system. (This means attending to calls on the customer dedicated mobile line at all times).
• Entering all orders into the Novatek sales Order book and communicating the Internal Sales order number back to the customer for future reference/follow up by the customer.
• Entering all manual sales orders into the Sales Order Schedule based on the day they are due or delivery. Ensuring that this order schedule is updated on a daily basis and communicated to all relevant internal departments.
• Ensuring blue copies of Novatek Manual Sales orders are handed over to the sales office to start planning invoicing and delivery of orders on the due date.
• Daily follow up with the sales officer to ensure that orders scheduled for invoicing and delivery have been invoiced or are being loaded.
• Communicating to customers progress with regards to the status of their orders and likely time of delivery, especially if there are likely to be delays in delivery of the customer order.
• Closing out and archiving of manual orders once orders have been completed.
• Invoicing in the absence of the Sales Officer.

The Required Qualifications are:

• Grade 12 Certificate
• Diploma / Degree in Marketing.
• 3 years’ experience in Sales Management
• Must be a member of ZIM

The Required Attributes Include:

• Persuasiveness
• Creativity and Problem-solving
• Attention to Detail
• Interpersonal Skills
• Communication

How to Apply

Candidates meeting the above criteria should submit their application letters, detailed Curriculum Vitae and copies of certificates and contact details of three (3) referees and should be addressed to:

THE HR OPERATIONS MANAGER

Zambeef Products PLC

P/B 17, Woodlands

Lusaka

All applicants must verify their local qualifications and/or verify and evaluate their foreign qualifications with The Zambia Qualifications Authority.

Zambeef Products PLC values gender diversity in the recruitment process as we promote gender equality.

The closing date for receipt of applications is 10th November, 2026. Only shortlisted candidates will be contacted.

Apply by emailing: Recruitment@zambeef.co.zm