Key Requirements

• Hotel School or Hospitality qualification with at least 4 years’ relevant hospitality experience.
• Previous experience in an Assistant Manager, Trainee Manager, Camp Supervisor, or similar supervisory role.
• Experience within a high-end hotel, lodge, safari camp, or luxury hospitality environment.
• Strong knowledge of Food & Beverage operations, guest services, housekeeping, and lodge maintenance.
• Experience managing stock controls, monthly stocktakes, ordering, breakages, and inventory levels.
• Good understanding of basic labour law, disciplinary procedures, and staff management practices.
• Strong computer literacy with the ability to manage basic administrative and operational systems.
• Excellent English communication skills with strong written and verbal abilities.
• Valid driver’s licence and willingness to support the operational requirements of the camp.
• Strong service mindset, attention to detail, initiative, and ability to work in a hands-on environment.

Key Responsibilities

• Manage the day-to-day camp operations and ensure all departments maintain high operational and service standards.
• Supervise, train, coach, and manage lodge staff while addressing performance, discipline, and service-related matters.
• Ensure exceptional guest relations and provide a welcoming, personalised experience throughout the guest stay.
• Oversee guest arrivals and departures, including check-ins, check-outs, hosting, and general guest assistance.
• Coordinate meal services and ensure consistent Food & Beverage standards are maintained.
• Maintain high standards of housekeeping, cleanliness, maintenance, presentation, and overall camp appearance.
• Manage stock, purchasing, orders, breakages, and monthly stocktakes to ensure effective cost and inventory control.
• Monitor operational expenses and support effective financial administration within the camp.
• Maintain clear communication between staff and management to ensure smooth daily operations.
• Identify operational issues and take initiative to resolve challenges promptly and effectively.
• Ensure lodge procedures, service standards, and operational requirements are consistently followed.
• Support staff development through ongoing coaching, training, and a developmental management approach.

Key Skills

• Strong leadership and people-management skills.
• Excellent guest relations and customer service abilities.
• Strong Food & Beverage and hospitality knowledge.
• Excellent communication and interpersonal skills.
• Strong organisational and time-management abilities.
• High attention to detail and commitment to service excellence.
• Strong stock control and inventory management skills.
• Good financial and administrative awareness.
• Ability to manage staff discipline and performance effectively.
• Problem-solving and decision-making skills.
• Assertive, patient, and professional approach.
• Proactive, resourceful, and willing to take initiative.
• Ability to work effectively under pressure and manage multiple priorities.
• Strong computer literacy and administrative skills.
• Ability to work collaboratively and support a multi-skilled team environment.

Qualifications

• Hotel School / Hospitality Management qualification.
• Minimum 4 years’ relevant hospitality experience.
• Previous Assistant Manager, Trainee Manager, Camp Supervisor, or similar supervisory experience.
• Experience in a luxury hotel, lodge, safari camp, or comparable hospitality environment.
• Valid driver’s licence.
• Working knowledge of Food & Beverage, housekeeping, maintenance, stock control, and lodge operations.
• Basic knowledge of labour law and disciplinary procedures.

How to Apply

Apply using the following link: https://www.recruitmentmattersafrica.com/careers/?job_id=z5G7h3l6a1kMvyS65NP3c7hOe-lYjUhUxbZzWaTDXJc=