Billing Administrator

Job Purpose

Reporting to the Manager Commercial Services, the Billing Administrator will be responsible for planning and coordinating the billing system administration.

Main Duties and Responsibilities (Principal Accountabilities)

• Prepare and distribute bills to customers in a timely and accurate manner.
• Maintain bill cycles to ensure seamless billing operations.
• Manage and update customer database to ensure accuracy and completeness.
• Perform data validation and cleansing to maintain data integrity.
• Respond to and resolve customer complaints related to billing issues.
• Provide excellent customer service and support to internal and external stakeholders.
• Administer and maintain the billing system to ensure optimal performance.
• Troubleshoot system issues and escalate to IT support when necessary.
• Train users of the billing system to ensure effective usage.
• Manage and supervise subordinates to ensure high-performance standards.
• Conduct performance evaluations and provide feedback for improvement.
• Prepare and submit reports on billing operations, customer database, and system performance.
• Analyze data and provide insights to support business decision-making.

Qualifications:

• Grade (12) Certificate with five O levels including English and Mathematics
• Bachelor’s Degree in Computer Science or Information Technology or a Business related Discipline.
• 3 years experience in a similar role
• Member of a relevant Professional Body
• Qualifications must be verified by the Zambia Qualification Authority

Preferred Age Limit: Not older than 45 Years Next Birthday

Other Competencies / Skills / Attribute

• Proficiency in ICT – Microsoft Office Package and Digital Storage Platforms.
• Experience in data clean-ups.
• Understanding customer accounts, meter numbers, and GIS coordinates.
• Assessing error rates, missing values, and anomalies.
• High analytical skills / Business acumen and exemplary work ethics.
• Honest and reliable with high moral strength

How to Apply

Interested candidates meeting the above requirements should submit their applications attaching their cover letter, curriculum vitae, copies of certified academic and professional qualifications and ZAQA verification/evaluation certificates in a single PDF document as well as the Contact details (address/telephone/mail) of Three (3) traceable referees by either hardcopy or online on or before Friday, October 16, 2026.

Applications should be addressed and sent to:

The Managing Director

Luapula Water Supply and Sanitation Company Limited

Plot 106, Chitimukulu Road, Low Density

P. O. Box 710594

MANSA

Apply by emailing: careers@lpwsc.co.zm