Technology Field Technician

Key Requirements

• Diploma or Certificate in Information Technology, Computer Science, Electronics, or a related technical field; a Degree is advantageous.
• Minimum 2 years' hands-on experience in IT support, field technician, or helpdesk roles.
• Strong knowledge of POS systems, payment terminals, Windows operating systems, computer hardware, and peripherals.
• Sound understanding of networking fundamentals, including TCP/IP, LAN/WAN, Wi-Fi, routers, and switches.
• Experience diagnosing and resolving hardware, software, connectivity, and system configuration issues.
• Ability to perform preventative maintenance and routine system health checks.
• Strong analytical, troubleshooting, and problem-solving skills with the ability to work under pressure.
• Excellent communication and customer service skills with the ability to explain technical issues to non-technical users.
• Strong organisational skills with experience maintaining technical documentation, asset registers, and support records.
• Ability to prioritise multiple support requests while working independently with minimal supervision.
• High attention to detail and commitment to maintaining system uptime and operational efficiency.
• Valid driver's licence and willingness to travel between multiple operational sites.

Key Responsibilities

• Provide first-line technical support for IT equipment, POS systems, payment terminals, networking devices, and related technology.
• Diagnose and resolve hardware, software, network, and connectivity issues to minimise operational downtime.
• Install, configure, maintain, and repair computers, printers, scanners, POS terminals, payment devices, and other IT equipment.
• Perform routine preventative maintenance, system inspections, and equipment health checks.
• Maintain accurate asset registers, equipment inventories, service records, and technical documentation.
• Log, monitor, and resolve support requests while escalating unresolved issues to vendors or senior technical teams.
• Assist with software installations, updates, system upgrades, and equipment replacements.
• Configure and test new hardware and technology equipment before deployment.
• Conduct regular site visits to inspect equipment, identify potential risks, and prevent system failures.
• Train users on the correct use of technology systems and provide ongoing technical assistance.
• Ensure compliance with company IT policies, security standards, and data protection procedures.
• Support continuous improvement initiatives by identifying opportunities to improve technology performance and support processes.

Key Skills

• IT support and field service.
• Hardware and software troubleshooting.
• POS system and payment terminal support.
• Network installation and connectivity troubleshooting.
• Windows operating systems and Microsoft Office.
• Technical fault diagnosis and problem-solving.
• Asset management and technical documentation.
• Preventative maintenance and equipment servicing.
• Customer service and communication skills.
• Planning, organisation, and time management.
• Attention to detail and analytical thinking.
• Ability to work independently and under pressure.

Qualifications

• Diploma or Certificate in Information Technology, Computer Science, Electronics, or a related technical field.
• Degree in Information Technology or a related discipline is advantageous.
• Minimum 2 years' experience in IT support, field technician, or helpdesk environments.
• Experience supporting POS systems, payment terminals, and retail technology is advantageous.
• Knowledge of networking technologies, Windows operating systems, and hardware maintenance.
• CompTIA A+, Network+, or equivalent technical certification is advantageous.
• Valid driver's licence with the ability to travel between multiple sites.

How to Apply

Apply using the following link: https://www.recruitmentmattersafrica.com/careers/?job_id=z5G7h3l6a1kMvyS65NP3c5aXIrpsL_RpW6cs87oX7uk=