Job Tittle: Stations Manager(1 POSITION)
Location**: Lusaka, Zambia**
Employment Type: Full-Time
Reports To: Operations Manager / General Manager
Job Purpose
The Station Manager will be responsible for the overall management of the fuel station while providing supervision, and mentorship to fuel attendants. The position requires a strong understanding of fuel station operations, customer service, safety procedures, cash handling, stock control, and staff management.
Key Responsibilities
1. Station Management
Oversee the daily operations of the fuel station.
Supervise fuel attendants, cleaners, cashiers, and other station staff.
Allocate duties and prepare staff schedules and shifts.
Monitor staff attendance, punctuality, discipline, and performance.
Ensure the station is clean, organised, and professionally presented.
Maintain high standards of customer service.
Handle customer complaints and resolve operational issues promptly.
2. Fuel & Stock Management
Monitor fuel stock levels and daily fuel movements.
Ensure accurate recording of fuel deliveries and sales.
Conduct or supervise daily stock reconciliations.
Monitor non-fuel products and station supplies.
Report stock discrepancies, losses, or suspected irregularities to management.
Ensure proper procedures are followed during fuel deliveries.
3. Health, Safety & Compliance
Ensure strict adherence to fuel station health and safety procedures.
Train staff on fire prevention and emergency response procedures.
Ensure attendants use required personal protective equipment where applicable.
Enforce the prohibition of smoking and other unsafe activities around fuel areas.
Ensure emergency equipment, including fire extinguishers, remains accessible and properly maintained.
Report accidents, incidents, spills, equipment faults, and safety concerns immediately.
Ensure the station complies with applicable company and regulatory requirements.
4. Cash & Sales Management
Monitor daily sales and cash-handling procedures.
Ensure attendants issue correct receipts and maintain accurate records.
Reconcile daily sales against fuel volumes and payment collections.
Monitor station sales performance and identify opportunities to improve revenue.
Ensure cash is handled and secured according to company procedures.
Requirements
Grade 12 Certificate required.
Diploma or certificate in Business Administration, Management, Sales, Operations, or a related field is an advantage.
Minimum 2–3 years of experience in fuel station operations, preferably in a supervisory or management position.
Previous experience training or supervising fuel attendants is highly desirable.
Strong knowledge of fuel station safety and operational procedures.
Good leadership and staff-management skills.
Excellent communication and customer-service skills.
Strong numerical and record-keeping abilities.
Ability to work shifts, weekends, and public holidays when required.
Must be reliable, disciplined, and able to work under pressure.
Key Competencies
Leadership and supervision
Staff training and coaching
If you meet the requirements of the above positions, kindly send your CV to Jobs@falanesolutions.com indicating the subject line as ‘stations manager’,’fuel attendant trainer’,’sales intern’.
How to Apply
Apply by emailing: jobs@falanesolutions.com
