Key Requirements
Minimum 2 years’ experience in sales, customer service or a related role.
Proven experience managing customer queries, orders and complaints.
Experience building and maintaining strong customer relationships.
Ability to consistently meet sales and customer service targets.
Strong administrative and organisational skills.
High attention to detail and accuracy when processing customer information.
Ability to work independently with minimal supervision.
Experience working in a fast-paced, high-growth environment.
Ability to adapt to changing customer needs and business requirements.
Experience working with CRM or customer account management systems.
Strong problem-solving and decision-making abilities.
Ability to work effectively with internal teams and external stakeholders.
Key Responsibilities
Act as the first point of contact for customer enquiries and requests.
Process customer orders accurately and efficiently.
Open, update and maintain customer accounts and profiles.
Assist customers with orders, refunds and exchanges.
Investigate and resolve customer complaints and service issues.
Follow up on unresolved queries to ensure customer satisfaction.
Identify customer needs and recommend suitable products or services.
Handle inbound customer calls and provide professional assistance.
Build and maintain positive, long-term customer relationships.
Prepare customer, product and service-related reports.
Maintain accurate records of customer interactions and account information.
Liaise with Sales, Finance, IT and other teams to resolve queries.
Ensure customer documentation is complete, accurate and up to date.
Support compliance and administrative processes.
Identify opportunities to improve customer service and internal processes.
Key Skills
Sales and customer service.
Customer relationship management.
Excellent verbal and written communication.
Active listening and interpersonal skills.
Complaint handling and conflict resolution.
Problem-solving and decision-making.
Strong attention to detail.
Administration and record management.
Order and account management.
Time management and prioritisation.
Teamwork and collaboration.
Adaptability and flexibility.
Self-motivation and initiative.
Ability to work under pressure.
Commercial awareness and sales focus.
Qualifications
Diploma in Sales, Marketing or a related field.
Degree in Sales, Marketing or a related discipline is beneficial.
Additional sales or customer service certifications are beneficial.
Relevant training in CRM, customer relationship management or sales systems is beneficial.
How to Apply
Apply using the following link: https://www.recruitmentmattersafrica.com/careers/?job_id=z5G7h3l6a1kMvyS65NP3c46P8Xf8V8hNpRU7g9ujHtM=
