Background
Royal Asian Sunset Resort & Wellness Center is growing its team and looking for passionate people to join its hospitality, wellness and leisure operations.
This is an opportunity for talented, dedicated and service-oriented individuals to join the team and grow their careers within the hospitality industry.
Responsibilities
Receptionist
Guest Check-In & Check-Out: Efficiently and accurately process guest arrivals and departures, including verifying reservations, assigning rooms, issuing keys, and handling payments.
Reservation Management: Handle room bookings via phone, email, and in-person inquiries, managing reservations, cancellations, and modifications.
Guest Information: Provide guests with detailed information about hotel facilities, services, dining options, and local attractions.
Payment Processing: Process guest payments using various methods (cash, credit/debit cards, mobile money), ensuring accuracy and issuing receipts.
Telephone Management: Answer, screen, and direct incoming calls promptly and professionally.
Guest Inquiry & Request Handling: Respond to guest inquiries, requests, and complaints professionally, coordinating with other departments as needed.
Record Keeping: Maintain accurate and up-to-date guest records and profiles within the Property Management System (PMS).
Concierge Services: Assist guests with bookings for transportation, tours, and restaurant reservations.
Lobby Maintenance: Maintain a clean, organized, and welcoming front desk and lobby area.
Shift Handover: Prepare detailed shift handover reports to ensure seamless communication between shifts.
How to Apply
Apply by emailing: info@royalasiansunset.com
