Process Automation Controller

Job Description

To perform business requirements analysis and updates for robotic process automation implementations and internal transformation efforts and to serve as the facilitator for an agile development team

• Prevent wastage and identify process improvements to contain and reduce costs
• Focus on providing optimal services and improving service delivery processes to meet or exceed customer expectations
• Deliver internal and external customer service excellence through adherence to quality service standards
• Ensure compliance to legislative and audit requirements and adherence to relevant processes
• Develop new insights into situations and apply innovative solutions to make organisational improvements
• Cultivate and manage objective working relationships with a variety of stakeholders like technology, business, project managers and testing analysts in the process of creating and recommending robotics process automation solutions
• Plan for value-added process improvements, initiatives and services to deliver on operational strategy and objectives and review outputs

Important Closing Date Note

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

12/10/26

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

How to Apply

Apply using the following link: https://firstrand.wd3.myworkdayjobs.com/FRB/job/Lusaka/Process-Automation-Controller_R54169