Background
The role will manage the post-disbursement operational functions on the Consumer Lending unit, ensuring accurate payment processing, submissions, employer coordination, collections support and financial reconciliations.
Reporting into the Credit Operations Manager, the job purpose includes managing monthly employer submissions and remittance to ensure timely loan repayments, Processing and receipting customer payments accurately and timeously, maintaining accurate financial records through daily and monthly reconciliations, Supporting collections efforts by monitoring arrears and conducting credit analysis, resolving operational queries, processing settlements and refunds efficiently
Key Responsibilities:
Preparing and submitting loan deduction schedules to employers
Following up with employers to ensure deductions are processed correctly
Reconciling employer remittances against deduction schedules
Resolving discrepancies in employer deductions and updating loan accounts
Maintaining accurate employer contact databases and submission calendars
Receipting payments from various channels (salary deductions, over the counter payments and any other source of payment)
Allocating payments correctly to customer loan accounts
Processing bulk payments and employer remittances
Issuing payment confirmations to customer and employers
Ensuring dame-day processing of payments received
Performing daily reconciliations on payments received against allocated accounts
Reconciling loan accounts against aggregate loan book data
Identifying and investigating variances or unallocated payments
Preparing reconciliation reports for Management review
Resolving suspense account items promptly
Generating daily/weekly arrears reports by bucket
Monitoring clients who miss employer deductions or direct payments with a specific emphasis on First Instalment Defaults
Conducting basic credit analysis to assess credit repayment capacity
Making courtesy calls to customers in early arrears
Documenting collection efforts and customer commitments
Processing full loan settlements and issuing clearance letters
Managing overpayment refunds and processing refund requests
Coordinating with Finance and Operations for refund approvals and disbursements
Maintaining settlement and refund records
Resolving customer queries on payment allocations, loan account balances, and deductions
Investigating and correcting posting errors or misallocations
Liaising with loan administrators, employers, and other key stakeholders to resolve customer queries and complaints
Escalating complex queries to supervisor and other relevant departments
Maintaining query logs and response time tracking
Analysing payment trends, deduction success rates and arrears patterns
Preparing operational performance reports
Identifying process bottlenecks and inefficiencies
Providing insight on employer performance and customer payment behaviour
Supporting Management with ad-hoc data requests and analysis
Ensuring adherence to financial controls and limits
Technical Skills & Competence:
Diploma in Business Administration/Marketing/Accounting
2-3 years minimum in data capturing with minimal errors
Expertise and previous experience in data analytics would be an added advantage
Previous experience with financial/banking systems and software
Awareness of industry trends
Qualifications and Requirements:
Diploma in Business Administration/Marketing/Accounting
2-3 years minimum in data capturing with minimal errors
Expertise and previous experience in data analytics would be an added advantage
Previous experience with financial/banking systems and software
Awareness of industry trends
How to Apply
Apply using the following link: https://www.firstcapitalbank.co.zm/careers/
