National Ombuds

National Ombuds Jobs in Lusaka – Join SOS Children’s Villages Zambia

SOS Children’s Villages Zambia is seeking a dedicated professional for the position of National Ombuds based in Lusaka, Zambia. This exciting opportunity to work full-time on a fixed-term contract offers a chance to contribute meaningfully to child protection and safeguarding within a respected international federation. If you are passionate about child rights and want to support vulnerable children and young people, this role is ideal for you.

About SOS Children’s Villages Zambia

As part of a global federation, SOS Children’s Villages Zambia is committed to supporting children without parental care and families at risk. The Ombuds Office operates independently to assist children, young people, and adults with concerns related to the safety and well-being of children involved in SOS programmes and services.

Role Overview for National Ombuds Jobs in Lusaka

The National Ombuds will play a vital role in promoting child participation and strengthening safeguarding awareness across all SOS Children’s Villages programmes in Zambia. Reporting directly to the Regional Ombuds, the successful candidate will operate independently from the organisation to ensure impartiality and confidentiality.

Key Responsibilities

• Raise awareness and prevent child protection concerns within the community.
• Support children and young people in voicing and resolving their concerns.
• Maintain strict confidentiality, independence, impartiality, and informality.
• Facilitate fair processes through active listening and guidance.
• Use mediation and dispute resolution techniques effectively.
• Identify safeguarding trends and provide actionable recommendations to SOS Children’s Villages Zambia.
• Act as an independent safeguard and oversight mechanism within the organisation.
• Build and sustain trustful relationships with children and young people.

Qualifications and Experience Required

• Bachelor’s degree or higher in Child Rights, Child Protection, Social Work, Child Psychology, Law, Mediation, Safeguarding, or a related discipline.
• Minimum of five years’ experience in ombudsperson duties, mediation, child safeguarding, child protection, or child rights fields.
• At least three years’ direct experience working with children and young people.
• Strong knowledge of children’s rights, safeguarding policies, legislation, and international standards.
• Experience working in community settings and understanding of local laws, practices, languages, and social norms.
• Experience with NGOs or international organisations is advantageous.

Key Skills and Competencies

• Exceptional listening and observational abilities.
• Excellent communication and interpersonal skills.
• Competence in facilitation and training.
• Ability to build rapport and trust with children and young people.
• Strong problem-solving, mediation, and advisory skills.
• Sensitivity to gender and diversity issues.
• Capability to identify and support marginalised children and youth.
• Proficiency in local languages and basic English.
• Understanding of the principles and foundations of Ombuds work.

Employment Terms

• Full-time position, 40 hours per week.
• One-year fixed-term contract, renewable based on performance and funding.
• Opportunities for training and professional development.
• Support and guidance from the Regional Ombuds.
• Combination of remote and in-person working arrangements.

How to Apply for National Ombuds Jobs in Lusaka

Interested candidates should submit a Motivation Letter and Curriculum Vitae via email to hr@ombuds-sos-cv.org. Please ensure applications reach us by 12th November 2026.

Important Information

• This vacancy is not open to current SOS Children’s Villages employees, those employed within the last two years, or applicants with relatives working for the organisation.
• Applicants must have legal authorization to live and work in Zambia.
• The appointment is subject to background checks, including criminal record verification.
• Only shortlisted candidates will be contacted.

For more information about the Ombuds Office and its work, please visit https://ombuds-sos-childrensvillages.org.

How to Apply

Apply by emailing: hr@ombuds-sos-cv.org