Medical Social Worker

Zambia Sugar Plc. is an ABF Sugar Company and is the leading sugar producer in Zambia. Its main activities are the growing of sugar cane, the production and marketing of sugar and other sugar downstream products.

The company invites applications from suitably qualified and experienced people to fill the following positions in the Estate Support Services Department.

2.MEDICAL SOCIAL WORKER x 1

This position reports to the Medical Officer. Medical Social Workers are responsible for helping patients understand, cope with and manage their illness and the impacts of their lives.

Key Responsibilities

• Coordinating HIV/AIDS programme on the estate
• Serve as the designated liaison between the Medical Section and the Employee Wellbeing Programme (EWP), coordinating referrals, case follow-up, and psychosocial support so that employees identified through clinical services are linked to appropriate wellbeing interventions.
• Share anonymized, aggregated trends from clinical and psychosocial cases to inform EWP planning, while upholding patient confidentiality.
• Contribute to EWP activities, including needs assessments, awareness campaigns and evaluation reporting.
• Evaluating the social and emotional needs of patients.
• Providing counselling and emotional support to patients and their families.
• Helping patients understand their medical conditions/diagnosis and treatment plans.
• Assisting patients and families with the emotional impacts of illness and hospitalization.
• Arranging post discharge services and support systems such as home healthcare, rehabilitation, victim support, legal aid etc.
• Providing crisis intervention and bereavement counselling.
• Conduct patient assessment and develop care plans
• Liaise with health care teams to implement care plans
• Refer patients to appropriate community support systems
• Document all interactions, assessments and keep accurate records and reports on clients.

Skills

• Strong understanding of the social, psychological and emotional factors related to illness and wellness, and the ability to apply this understanding in patient care.
• Ability to conduct comprehensive psychosocial assessments to determine needs and develop appropriate treatment plans.
• Excellent communication skills, both verbally and written, for effective interaction with patients, their families and the healthcare teams.
• Understanding of the healthcare system, and ability to navigate complex health conditions.
• Grilled in crisis intervention skills to address urgent mental health concerns where need be and facilitate necessary support services.
• Experience in case management, facilitating the coordination of care and seamless transition across care settings.
• Strong advocacy skills to ensure that patients’ rights are respected, and their healthcare needs are met.
• Capability to work with diverse teams and populations, respecting differences in culture, religion, sexual orientation and lifestyle.

Minimum Requirements

• Full grade 12 Certificate
• Bachelor’s degree in social work
• Proven work experience as a Medical Social Worker; (preferably 5 years’ experience)
• Knowledge of medical and psychological issues
• Understanding of medical laws and ethics
• Strong communication and interpersonal skills.
• Membership and registration with the Social Workers’ Association of Zambia (SWAZ), with a valid practicing certificate
• Suitably qualified applicants must provide certificates verified by Zambia Qualifications Authority (ZAQA).

Should you be interested in applying for any of these roles, please submit your detailed CV, copies of relevant qualifications, registrations and ID/Passport as a single pdf document for the attention of HR Business Partner Email: careers@zamsugar.zm indicating “Application – Medical Social Worker” in the subject line.

All internal employees are required to complete the Internal Application Form and obtain relevant signatures when applying for vacancies.

Closing date for applications is 19th October 2026.

Applicants may be required to complete pre-employment checks (qualification, credit, security, background, and medical assessments) as part of the recruitment process where applicable.

Should you not hear from us within 4 weeks after the closing date, please accept that your application was unsuccessful.

How to Apply

Apply by emailing: careers@zamsugar.zm