WE ARE HIRING
POSITION: LOGISTICS DISPATCHER X 1
Wideway International based in Kitwe, Kamfinsa area along the Kitwe-Ndola dual-carriage way seeks the services of a qualified and experienced Logistics Dispatcher to join the Logistics Department. The successful candidate will be responsible for coordinating drivers, monitoring GPS locations, adjusting ETAs, updating customers, solving routing issues, and ensuring every load moves on schedule.
Core Responsibilities
1. Routing & Real-Time Coordination
Assigning loads to drivers and creating optimized routes
Adjusting ETAs based on traffic, weather, or delays and re-routing drivers’ mid-route
Balancing fleet capacity and coordinating pickups and drop-offs
2. Driver & Customer Communication
Giving drivers clear instructions and handling check-ins and location updates
Managing customer expectations and notifying recipients of delays or early arrivals
Maintaining calm communication during emergencies and logging call notes and events
3. Monitoring, Tracking & Issue Response
Tracking vehicle locations using GPS dashboards and ensuring adherence to routes
Watching for breakdowns or exceptions and responding to unexpected route issues
Coordinating tow trucks or backup drivers and communicating incidents to customers as well as management.
4. Documentation & System Updates
Recording proof-of-delivery notes
Logging delays and exceptions and updating internal dashboards
Maintaining load histories and sending internal reports
Requirements & Qualifications
Experience: Minimum 2-4 years proven hands-on experience as a Logistics Dispatcher in a Transport and Logistics Company.
Qualification: Grade 12 School Certificate, Diploma in Information Technology or relevant qualification
Drivers Licence: Valid Driver’s Licence.
Work Ethic: Excellent communication skills, Teamwork, strong problem-solving skills, excellent time-management and people skills.
Applications containing updated CVs with traceable referees, academic and professional qualifications should be sent to recruitment.wideway@outlook.com
Applications Deadline: Friday, 28th August 2026.
How to Apply
Apply by emailing: recruitment.wideway@outlook.com
