1.LOAN ADMINISTRATOR x1
Reporting into the Regional Sales Manager – Northern Region, the job purpose includes Processing loan applications efficiently and accurately on the Loan Management System, conducting thorough verification checks to ensure data integrity and minimize risks, delivering excellent customer service by resolving queries and providing loan information, Supporting the agent network by monitoring performance and ensuring quality standards
Key Responsibilities:
Managing agent recruitment in the respective regions in liaison with the Sales Acquisition and Distribution Manager
Meeting daily, weekly, and monthly sales targets
Tracking agent performance metrics
Providing feedback to agents on application deficiencies
Identifying training gaps for agents and liaising with Credit Operations and sales Acquisition and Distribution Manager for training
Reporting agent performance data to the Sales Acquisition and Distribution Manager
Receiving and logging loan applications from agents and walk in customers
Performing verification checks on loan applications (identity, employment, credit bureau references)
Accurately capturing complete loan details into the system with zero/minimal errors
Ensuring all required documentation is complete and compliant before submission for approval
Following up on incomplete applications and communicating requirements to applicants
Responding to customer inquiries regarding loan status, balances, and terms
Handling customer complaints and escalating complex issues appropriately
Maintaining professional communication with customers across all channels
Ensuring adherence to credit policies and procedures
Identifying and flagging potential fraud or irregularities
Technical Skills & Competence:
Diploma in Business Administration/Marketing/Accounting
How to Apply
Apply using the following link: https://careers.fmbch.com/
