General Manager

Key Requirements

• Proven experience in a senior management or General Manager role.
• Strong background in leading day-to-day business operations and teams.
• Experience managing budgets, financial performance and commercial objectives.
• Proven ability to build and maintain strong client and supplier relationships.
• Strong leadership and people management experience.
• Excellent organisational skills with strong attention to detail.
• Ability to make sound decisions and solve operational challenges.
• Experience maintaining high service and operational standards.
• Knowledge of risk management, compliance and business continuity.
• Experience in the travel, tourism or hospitality industry is beneficial.
• Knowledge of destination management or safari tourism is beneficial.
• High levels of integrity, professionalism and sound judgement.

Key Responsibilities

• Lead and oversee the day-to-day operations of the business.
• Manage, develop and support employees to build a high-performing team.
• Oversee operational performance and ensure business objectives are achieved.
• Manage and maintain strong relationships with clients, suppliers and key stakeholders.
• Develop and manage operational budgets and monitor financial performance.
• Ensure the delivery of high-quality service and operational excellence.
• Oversee accounting and financial administration activities.
• Support recruitment, staff performance management and salary review processes.
• Manage marketing activities within approved budgets.
• Identify and implement improvements to operational processes and efficiencies.
• Ensure compliance with relevant policies, procedures and regulations.
• Manage operational risks and support business continuity planning.
• Work closely with senior leadership to support business growth and long-term objectives.
• Monitor performance and provide regular operational and financial updates.

Key Skills

• Strategic and operational leadership.
• Team leadership and people development.
• Budgeting and financial management.
• Commercial and business acumen.
• Operations management.
• Client and supplier relationship management.
• Strategic planning and execution.
• Decision-making and problem-solving.
• Risk and compliance management.
• Financial analysis and reporting.
• Performance management.
• Strong communication and interpersonal skills.
• Negotiation and stakeholder management.
• Attention to detail and organisational skills.
• Service excellence and customer focus.
• Adaptability and change management.
• Business continuity planning.
• Integrity and professional judgement.

Qualifications

• Bachelor’s Degree in Business Management, Operations, Finance, Tourism, Hospitality or a related field.
• Postgraduate qualification in Business Management or a related discipline is beneficial.
• Relevant leadership or management certification is advantageous.
• Additional qualifications in Finance, Operations, Tourism or Hospitality are beneficial.

How to Apply

Apply using the following link: https://www.recruitmentmattersafrica.com/careers/?job_id=z5G7h3l6a1kMvyS65NP3c6zBrbfyHv9zkxm2ggVheKw=