Front Office Supervisor

Front Office Supervisor Jobs in Lusaka at Reputable Lodge

Reputable Lodge, a well-established and certified hospitality destination located just outside Lusaka, Zambia, is seeking a dedicated and experienced professional to join its team as a Front Office Supervisor. This opportunity is ideal for individuals passionate about delivering outstanding guest experiences while upholding the highest standards of service in the hospitality industry.

About the Front Office Supervisor Role

As a Front Office Supervisor, you will play a critical role in managing the lodge’s front office operations and ensuring guests receive warm, efficient, and professional service from arrival to departure. This full-time position requires a proactive leader who thrives in a dynamic hospitality environment and is willing to reside at or relocate to the lodge’s location outside Lusaka.

Key Responsibilities for Front Office Supervisor Jobs in Lusaka

• Deliver exceptional customer service, creating a welcoming and professional atmosphere for all guests.
• Welcome, receive, and assist guests promptly and courteously, addressing their needs and inquiries.
• Promote and market the lodge’s front office services to enhance guest engagement and satisfaction.
• Manage front office administrative duties including documentation, invoicing, and record keeping with accuracy.
• Maintain high standards of professionalism and hospitality to ensure consistent guest satisfaction.
• Coordinate daily front office operations to ensure seamless service delivery and operational efficiency.
• Commit to residing at or relocating to the lodge to support onsite supervision and management.

Qualifications and Experience

• Diploma in Marketing, Mass Communication, Hospitality Management, or a related field; a Bachelor’s Degree is an advantage.
• Proven experience in front office operations within the hospitality industry.
• Excellent communication and interpersonal skills to effectively engage with guests and team members.
• Strong organizational, administrative, and problem-solving skills.
• Self-motivated, proactive, and creative approach focused on enhancing guest satisfaction and business outcomes.

How to Apply for Front Office Supervisor Jobs in Lusaka

Interested candidates are invited to submit the following application documents:

• Updated Curriculum Vitae (CV)
• Cover Letter
• Copies of relevant academic and professional qualifications

Please send your application to: careers.lusakalodge@gmail.com

Application Deadline: 5th August 2026

Only shortlisted candidates will be contacted.

How to Apply

Apply by emailing: careers.lusakalodge@gmail.com