Front Office Supervisor

Front Office Supervisors (8 Positions)

Front Office Supervisors oversee the daily operations of the front desk and reception team, ensuring smooth guest experiences.

Shift Supervision:

• Oversee front desk operations during assigned shifts, ensuring efficient check-in, check-out, and guest services.

Staff Coordination:

• Assign tasks to receptionists, monitor performance, and provide on-the-job training and guidance.

Guest Relations:

• Handle guest complaints and special requests professionally, escalating complex issues to management when necessary.

Room Management:

• Manage room inventory, coordinate with housekeeping on room statuses, and ensure accurate room allocations.

Cash Handling Oversight:

• Supervise cashier operations and ensure accurate cash handling and reconciliation.

Reservations Management:

• Oversee reservation processes, ensuring accuracy in bookings and guest profiles.

Reporting:

• Prepare shift reports on occupancy, revenue, incidents, and staff performance.

Training:

• Assist in training new front office staff on service standards, procedures, and systems.

MINIMUM REQUIREMENTS

• Full Grade 12 Certificate.
• Relevant academic or professional qualifications for specialised positions.
• Previous experience in the hotel or hospitality industry is an added advantage.
• Good communication and customer service skills.
• Ability to work under pressure and as part of a team.
• Applicants must be hardworking, honest, reliable, and self-motivated.

How to Apply

Interested candidates should submit an updated CV and application letter, clearly indicating the position and preferred location (Lusaka or Kitwe).

WHATSAPP: 0765 512 881

OFFICE LOCATIONS

LUSAKA OFFICE: Plot No. 12345, Cairo Road Lusaka, Zambia

KITWE OFFICE: Plot No. 6789, Freedom Avenue Kitwe, Zambia