Front Office Porter

FRONT OFFICE PORTER

Location: Mika Hotels, Lusaka

Mika Convention Center is seeking a professional, courteous, and energetic Front Office Porter to join our Front Office team. The successful candidate will be responsible for providing exceptional guest service by assisting with luggage handling, escorting guests, and ensuring a warm welcome and smooth departure experience.

Key Responsibilities

• Welcome guests upon arrival and assist with luggage.
• Escort guests to their rooms and explain room facilities and hotel amenities.
• Assist guests with luggage during check-in and check-out.
• Provide guests with directions and information about the hotel and nearby attractions.
• Ensure the lobby, entrance, and luggage storage areas are clean and organized.
• Coordinate with the Front Office team to ensure prompt guest service.
• Assist in receiving and delivering guest messages, parcels, and other items.
• Respond promptly to guest requests in a friendly and professional manner.
• Support the Front Office team with other duties as assigned.

Minimum Qualifications and Requirements

• Grade 12 School Certificate.
• Certificate or Diploma in Hospitality, Tourism, or a related field will be an added advantage.
• Previous experience in a hotel or hospitality environment is preferred.
• Excellent customer service and communication skills.
• Physically fit and able to lift and carry luggage.
• Honest, reliable, and able to work under minimal supervision.
• Willingness to work shifts, weekends, and public holidays.

Competencies

• Strong interpersonal and communication skills.
• Customer-focused attitude.
• Good problem-solving skills.
• Team player with a positive attitude.
• Ability to remain calm under pressure.

HOW TO APPLY

Interested candidates who meet the above qualifications should submit their application letter, detailed Curriculum Vitae (CV), and copies of relevant academic and professional qualifications to:

Email: careers@mikahotels.com

Closing Date: 8th August 2026

Only shortlisted candidates will be contacted.

How to Apply

Apply by emailing: careers@mikahotels.com