Front Office Personnel

Ready to take the next step in your hospitality career? Golden Days Lodges & Car Hire Ltd is looking for passionate, experienced, and customer-focused professionals to join our growing team immediately!

Front Office Personnel (Receptionists / Guest Relations)

• Welcoming guests upon arrival with a warm and professional demeanor.
• Processing efficient check-ins and check-outs, including verifying reservations, issuing room keys, and handling payments.
• Answering incoming phone calls, managing room bookings, and responding to email inquiries.
• Providing guests with accurate information about resort facilities, dining options, spa services, and local attractions.
• Handling guest complaints, issues, or special requests with empathy and escalating complex matters to the supervisor.
• Coordinating with Housekeeping and Maintenance departments to ensure rooms are ready and in good condition.
• Maintaining an organized front desk area with updated brochures, guest directories, and signage.
• Managing the resort's reservation system, updating guest profiles, and ensuring data accuracy.
• Assisting with concierge services such as arranging transportation, tours, or dinner reservations.
• Preparing daily arrival/departure lists and shift handover reports for seamless transitions between shifts.

If you have the skills, the passion, and the drive to deliver exceptional service, we want to hear from you!

Send your CV and supporting documents

to: fmsimwami@sibadvisory.com

Don't wait—applications are being reviewed as they are received, and positions may be filled quickly!

Lusaka | Livingstone

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How to Apply

Apply by emailing: fmsimwami@sibadvisory.com