Front Desk Coordinator

Front Desk Coordinator Jobs in Ndola at Special Protection Services Limited

Special Protection Services Limited is seeking qualified and experienced candidates for the position of Front Desk Coordinator in Ndola, Copperbelt, Zambia. This role offers an excellent opportunity for professionals looking to advance their careers in administrative and customer-facing positions. The Front Desk Coordinator will serve as the primary point of contact for visitors and clients, ensuring a welcoming and professional reception environment while managing communications and administrative duties efficiently.

About the Front Desk Coordinator Role

Reporting directly to the Administration Manager, the Front Desk Coordinator plays a vital role in maintaining a secure and organized front office. Responsibilities include managing visitor reception, controlling access to the premises, coordinating meeting room bookings, and supporting general office administration. This position requires a proactive individual with excellent interpersonal skills and a commitment to professionalism.

Key Responsibilities for Front Desk Coordinator Jobs in Ndola

• Guest & Visitor Management: Professionally welcome visitors, clients, and prospective employees, respond to initial inquiries, and direct guests appropriately.
• Access Control & Security: Monitor visitor access, maintain visitor logs, enforce company security protocols, and report any irregularities to security personnel.
• Meeting Room Coordination: Manage conference room schedules, prepare meeting spaces with necessary amenities, and arrange light refreshments as needed.
• Office Supplies & Reception Upkeep: Maintain inventory of front office supplies and ensure the reception area remains clean, organized, and presentable.
• Record Keeping & Administrative Support: Assist with filing, document scanning, data entry, and other clerical tasks assigned by management.
• Additional Duties: Perform other administration and customer service tasks as required by management.

Qualifications and Experience

• Full Grade 12 School Certificate with at least five credits, including English and Mathematics.
• Diploma in Secretarial Studies, Front Office Management, Public Relations, Business Administration, or a related field.
• Minimum of two years’ experience in front desk, reception, or client-facing administrative roles.
• Strong proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Experience operating office hardware such as printers and scanners.

Skills and Competencies

• Excellent verbal and written communication skills with professional telephone etiquette.
• Exceptional interpersonal and customer service skills, demonstrating a warm and welcoming demeanor.
• High level of personal presentation, grooming, and professionalism.
• Strong organizational, multitasking, and time management abilities, especially under pressure.
• Integrity and discretion in handling confidential information.
• Effective problem-solving skills with a proactive, guest-focused attitude.

How to Apply

Interested candidates who meet the above requirements are invited to submit their applications, including a detailed Curriculum Vitae with traceable references and copies of relevant academic and professional qualifications. Applications must be sent via email to spshumanr@gmail.com and addressed to The Human Resource Manager.

Application Deadline: 20th November 2026

Job Details

• Company: Special Protection Services Limited
• Location: Ndola, Copperbelt, Zambia
• Job Type: Full Time
• Category: Administration
• Application Email: spshumanr@gmail.com
• Application Deadline: 20th November 2026

How to Apply

Apply by emailing: spshumanr@gmail.com