Front and Back Office Supervisor

Front and Back Office Supervisor Jobs in Chipata

Pepkor Lifestyle invites qualified candidates to apply for the role of Front and Back Office Supervisor based in Chipata, Eastern Province, Zambia. This full-time position offers an exciting opportunity to lead a dynamic team within the Incredible Connection brand, driving operational excellence and delivering exceptional customer service in a thriving retail environment.

About Pepkor Lifestyle

Join a leading retail organization committed to making a meaningful impact across Africa. Pepkor Lifestyle fosters an innovative and inclusive workplace where creativity and continuous improvement are encouraged. Employees benefit from competitive salaries, comprehensive benefits, and opportunities for professional growth while contributing to a mission that promotes quality living for all.

Key Responsibilities for Front and Back Office Supervisor Jobs in Chipata

• Drive customer satisfaction by implementing effective retention strategies and ensuring exceptional service standards.
• Oversee stock management by maintaining optimal inventory levels, minimizing losses, and ensuring product availability.
• Ensure strict compliance with company policies, industry regulations, and risk management protocols to protect business interests.
• Lead, motivate, and develop a high-performing team through coaching, mentorship, and fostering a positive work environment.
• Manage front and back-office operations, including accurate cash handling and financial transaction oversight to maintain operational efficiency.

Qualifications and Experience

• Grade 12 Matric qualification is required.
• A minimum of three years’ proven experience in retail management.

Professional Skills and Attributes

• Stock Management: Ability to implement robust inventory control strategies.
• Compliance & Risk Management: Strong knowledge of relevant legislation and risk mitigation.
• Financial Acumen: Skilled in cash flow management and maintaining profitability.
• Team Leadership: Proven capability to inspire and develop teams in a collaborative environment.
• Change Management: Adaptability in dynamic settings, guiding teams through transitions effectively.
• Business Acumen: Strategic thinker with excellent problem-solving skills.
• Administrative Skills: Strong organizational and decision-making abilities.
• Customer Service Excellence: Commitment to delivering outstanding service experiences.
• Talent Management: Ability to identify and nurture high-potential employees.
• Resilience & Positivity: Maintain motivation and foster a positive team culture.
• Diversity & Inclusion: Advocate for an inclusive workplace that values all contributions.

Job Details

• Company: Pepkor Lifestyle
• Location: Chipata, Eastern Province, Zambia
• Job Type: Full Time
• Category: Administration

How to Apply

Apply using the following link: https://okfurniture.simplify.hr/Vacancy/202952