Fraud and Investigations Officer

Full-time Operations Zambia

Description

• Conduct fraud investigations of suspicious phone financing activities, including analysis of IMEI records, customer behavior and device usage patterns.
• Investigate internal and external fraud cases, gathering evidence, interviewing relevant parties, and preparing investigation reports.
• Lead recovery operations for stolen, fraudulently obtained, or defaulted devices in collaboration with law enforcement agencies, informants, and field teams.
• Liaise with police, criminal investigation departments (CID), prosecutors and other security stakeholders to support criminal investigations and prosecutions.
• Conduct surveillance, intelligence gathering, and background checks relating to fraud, theft, and misconduct cases.
• Identify fraud trends, emerging threats, and control weaknesses, and recommend preventive measures and policy improvements.
• Perform regular audits and reviews of systems, processes, and controls to identify vulnerabilities and fraud risks.
• Partner with Risk, Sales, Collections and Operations teams to develop and implement fraud prevention strategies.
• Deliver fraud awareness training and education to staff, dealers, and business partners.
• Promote a strong fraud prevention and compliance culture throughout the organization.
• Perform any other duties assigned by management.

Requirements

• Background in Criminal Investigations, Criminal Intelligence, Financial Crime Investigations, Anti-Fraud Investigations, Military Intelligence, Law Enforcement or other investigative and security functions, with proven experience in investigations, intelligence gathering, surveillance, evidence collection and asset recovery
• Data-driven mindset, with the ability to use information and evidence to support investigations, identify trends, and make informed decisions.
• Proven experience in evidence collection, surveillance, intelligence gathering and case management.
• Strong understanding of fraud schemes, theft investigations, and recovery operations.
• Experience working with telecommunications, asset financing, digital investigations, or financial services is an added advantage.
• Ability to travel and conduct field investigations.

Preferred Profile

• Strong background in criminal investigations, intelligence, fraud investigations or related security functions, with experience in fraud detection, asset recovery and evidence-based decision-making.

How to Apply

Apply using the following link: https://talent.sage.hr/jobs/56f9aa37-bda5-4b9d-bd08-49d403111835