Key Requirements
5–8 years’ experience in food service, hospitality, FMCG or franchising.
Strong restaurant operations experience, preferably in QSR, casual or full-service environments.
Experience working with franchisees, business owners or senior restaurant operators.
Experience in training, marketing, budgeting and restaurant financial performance.
Valid driver’s licence and passport.
Willingness to travel regularly and work flexible hours, including evenings and weekends.
Strong commercial awareness and understanding of restaurant performance.
Ability to work independently and take ownership of operational and business objectives.
Key Responsibilities
Manage franchise support and build strong relationships with franchise partners.
Monitor restaurant operations, service quality, food standards, cleanliness and overall performance.
Conduct operational reviews, identify gaps and implement corrective action plans.
Identify training needs and coach Restaurant Managers and teams.
Support the implementation of new menus, products, promotions and operational initiatives.
Develop local marketing and promotional opportunities to increase sales and customer traffic.
Review sales, budgets and financial performance and identify opportunities to improve profitability.
Monitor competitors, market trends and customer behaviour to identify growth opportunities.
Identify new business, catering, partnership and promotional opportunities.
Ensure compliance with operational procedures, brand standards, recipes and specifications.
Maintain accurate reports, records and action plans.
Collaborate with Operations, Marketing, Training, Finance and other internal teams.
Resolve operational challenges using a practical and solution-focused approach.
Safeguard company resources and operate in line with policies, ethics and standards.
Key Skills
Strong restaurant operations and hospitality management skills.
Excellent franchisee and stakeholder relationship management.
Strong commercial and financial analysis skills.
Marketing, business development and promotional skills.
Strong coaching, training and team development abilities.
Excellent communication and interpersonal skills.
Strong analytical, organisational and problem-solving skills.
Ability to identify opportunities and translate them into practical actions.
Strong reporting, administration and follow-up skills.
High attention to detail and commitment to quality standards.
Self-motivated, proactive and able to work independently.
Strong customer service orientation and commercial mindset.
Ability to work under pressure and manage multiple priorities.
Flexible, adaptable and comfortable working during peak trading periods.
Strong integrity, accountability and professional judgement.
Tech-savvy with the ability to use business reporting and communication systems.
Qualifications
Certificate or Diploma in Hospitality Management, Business Management or a related field is advantageous.
Relevant restaurant, hospitality, franchising or business management training is beneficial.
How to Apply
Apply using the following link: https://www.recruitmentmattersafrica.com/careers/?job_id=z5G7h3l6a1kMvyS65NP3cwLt_VnrwJBMWtowoT-KKMA=
