Field Service Representative

Field Service Representative Jobs in Chingola – Join Epiroc

Epiroc is seeking a dedicated Field Service Representative to join our team onsite in Chingola, Copperbelt Province, Zambia. This role offers an exciting opportunity to support mining sector customers by delivering expert technical assistance, managing strategic accounts, and building strong customer partnerships. If you are looking for field service representative jobs in Chingola where you can make a meaningful impact, consider applying before the closing date on 17 November 2026.

About the Field Service Representative Role

As a Field Service Representative within Epiroc’s Parts & Services Division EMEA, you will play a pivotal role in ensuring the effective use and lifecycle enhancement of our products at customer sites. Your focus will be on fostering sustainable growth by promoting safe and efficient operations aligned with customers’ productivity goals. Through regular site visits, technical support, and insightful reporting, you will contribute to operational excellence and strategic business development across multiple mining locations.

Key Responsibilities for Field Service Representative Jobs in Chingola

• Manage and support assigned mine sites by conducting routine inspections, recording detailed data, and preparing comprehensive reports with actionable insights.
• Recommend maintenance improvements and strategies to extend asset lifecycle based on thorough monitoring and analysis.
• Perform wear consumption analyses and develop effective stock management plans to optimize inventory and operational readiness.
• Deliver expert technical support including root cause analysis and collaborate on rectification plans with customers and internal teams.
• Ensure strict compliance with legal and company SHEQ policies, actively engaging in safety initiatives both internally and at customer sites.
• Coordinate installations and commissioning of devices in partnership with third-party fabricators and manufacturers, ensuring accurate documentation is provided to customers.
• Support product development, engineering, and supply chain teams to enhance market-leading products and services.
• Build and maintain strong relationships with key stakeholders, including innovation, maintenance, production, and safety personnel at mine sites.
• Collaborate with Key Account Managers and Business Development Managers to align field operations with sales strategies and contribute to account plans.
• Identify and pursue new sales opportunities for customer-related products and services within assigned accounts and sites.

Performance Expectations

• Timely submission of high-quality inspection reports and recommendations.
• Accurate and regular updates in CRM and CRM Fleet databases reflecting customer data, operational reports, and forecasts.
• Prompt resolution and clear communication of technical issues within expected response times.
• Commitment to zero safety incidents, fostering a culture of zero harm.
• Active involvement in product development forums and successful deployment of new devices.
• Growth in customer satisfaction and development of new business opportunities within assigned accounts.

Candidate Profile

• Trade or diploma qualification in business, engineering, or related disciplines.
• At least 10 years of broad business experience, including sales and marketing, preferably within the mining industry.
• Proven skills in relationship building, strategic planning, key account management, and sales processes.
• Technical knowledge of metal trades combined with strong business and commercial acumen.

Additional Information

• Location: Chingola, Copperbelt Province, Zambia
• Job Type: Full Time
• Job Category: Retail & Sales

How to Apply

Interested candidates are encouraged to submit their applications promptly. The application deadline is 17 November 2026.

How to Apply

Apply using the following link: https://www.careerprofile.epiroc.com/job/Chingola-Field-Service-Representative-Copp-10101/1455901633/?from=email&refid=30232206301&utm_source=J2WEmail&source=2&eid=132901-202652101152-34026596901&locale=en_US