Field Service Engineer

Jaza Energy, a fast-growing solar energy company dedicated to powering underserved communities across Sub-Saharan Africa, is recruiting Field Service Engineers. The role ensures the reliability, performance and uptime of energy systems within an assigned cluster through troubleshooting, maintenance, monitoring and technical support for solar charging hubs and battery packs.

Successful candidates will minimise downtime, improve equipment performance and support the deployment of new technologies to maintain uninterrupted service delivery.

Key Responsibilities

• Diagnose, troubleshoot and repair defective battery packs and related equipment. Keep defective packs below the acceptable threshold of 2%.
• Monitor hub performance, including Swap Percentage (Swap%) and PV Percentage (PV%), to prevent downtime and energy shortages. Escalate hubs exceeding operational thresholds or experiencing recurring technical issues.
• Conduct field visits for inspections, maintenance, repairs and technical support. Test new products, firmware and system upgrades as required.
• Commission hubs, including testing, validation and sign-off before operational launch.
• Document, track and escalate technical issues through designated channels. Maintain accurate troubleshooting records, resolution records and detailed field activity logs.
• Provide daily technical updates to the Regional Service Engineer and Regional Coordinator. Submit weekly hub health and performance reports and monthly cluster technical performance reports using the DDD reporting structure.
• Communicate technical risks, recurring issues and required interventions promptly. Identify support requirements and recommend corrective actions to improve system performance.
• Develop weekly field service and maintenance schedules. Prioritise hub visits based on operational and technical needs and participate in weekly planning sessions with the Regional Coordinator.
• Maintain accurate hub equipment and technical inventory records, track defective components, support replacement planning and ensure accountability for tools and equipment.
• Participate in regional operational and technical meetings, support special technical projects and operational initiatives, and promote compliance with safety and operational standards.

Qualifications & Experience Required

• Diploma or bachelor’s degree in Renewable Energy Engineering, Electrical Engineering, Electronics Engineering, Telecommunications Engineering or a related technical field.
• 0–2 years of experience troubleshooting, maintaining or repairing electronic, electrical, solar or energy systems.
• Experience in field-based technical operations is an added advantage. Exposure to renewable energy systems or off-grid energy solutions is highly desirable.
• Knowledge of electrical and electronic systems and familiarity with diagnostic tools and testing equipment.
• Ability to interpret technical data and system performance metrics. Understanding of solar energy systems is an added advantage.
• Ability to work independently in remote locations, adapt and learn new technologies.
• Strong interpersonal skills and the ability to collaborate effectively as part of a team.

How to Apply

Interested candidates who meet the above criteria are invited to submit their CVs

Only shortlisted candidates will be contacted.

Apply by emailing: wezi.banda@jazaenergy.com