Zetu Courier Limited
Job Title: Field Operations Officer
Location: Lusaka, ZAMBIA.
Gross pay: K3,000- K3,500 monthly
About the Role
We are seeking a proactive and disciplined Field Operations Officer to oversee our riders and agent network. The ideal candidate will be responsible for Overseeing, managing and supporting riders and agents, ensuring efficient field operations and excellent service delivery. If you’re organised, proactive, and thrive in fast-paced environments, this role is for you.
Key Responsibilities
Manage daily activities of riders and agents.
Collaborate in sourcing, onboarding, and train new riders and agents to grow our network.
Field Visits: Conduct regular visits to verify rider locations, agent sites, and operational areas
Handle riders/agent performance reviews and welfare matters.
Assist dispatch team to ensure timely dispatches, collections, and assign deliveries to riders and Agents in line with company standards
Maintain accurate records of riders, agents, routes, and field activities and report to management.
Resolve rider/agent related issues and maintain good working relationships.
Take ownership of on-time delivery KPIs. Identify bottlenecks and implement corrective actions fast.
Requirements
Diploma/Degree in Logistics, Purchasing and Supply, Business Administration, or related field.
1-2 years’ experience in field work, preferably someone with a background in courier/delivery service will be an added advantage.
Strong organisational and problem-solving skills.
Proven ability to manage people and work in the fields.
What We Offer
Growth opportunities within the operations team
Fast-paced environment with real impact on business results.
How to Apply
Send your CV and other relevant documents as a single file to hrmzetuzm@gmail.com with subject line “Field Operations Officer”.
Deadline: 30 August, 2026.
How to Apply
Apply by emailing: hrmzetuzm@gmail.com
