Facility / Operations Supervisor

Roles and Responsibilities

• Oversee the day-to-day operations of the serviced apartment facility to ensure smooth and efficient service delivery.
• Supervise staff, allocate duties and coordinate activities across different departments.
• Ensure high standards of customer service and maintain a positive guest experience.
• Monitor housekeeping, maintenance, supplies and general facility operations.
• Manage inventory, supplies and operational resources to ensure adequate availability.
• Monitor operational expenses and assist in controlling costs and managing facility budgets.
• Handle escalated guest complaints and resolve operational challenges promptly.
• Ensure compliance with company policies, health, safety and hospitality standards.
• Prepare operational reports and provide regular updates to management.
• Implement management directives and recommend improvements to enhance operational efficiency.

Requirements

• Diploma or Degree in Hospitality Management, Hotel Management, Business Administration, Facilities Management or a related field.
• At least 2 years' relevant supervisory or management experience, preferably in hospitality or accommodation operations.
• Strong leadership, communication, organisational and problem-solving skills.
• Knowledge of operational planning, staff supervision, customer service and basic financial management.
• Ability to coordinate daily operations and maintain high service standards.

General Requirements

• Must be honest, reliable, disciplined and professional.
• Good communication and teamwork skills.
• Customer-focused and committed to quality service.
• Willingness to work shifts, weekends and public holidays where required.
• Ability to work under pressure and meet operational expectations.
• Relevant hospitality industry experience is an added advantage.

How to Apply

Interested candidates should submit their CV, cover letter and any requested supporting documents

Apply by emailing: recruitgraceal@gmail.com