Dispatcher

Summary

The U.S. Mission in Lusaka, Zambia is seeking eligible and qualified applicants for the Dispatcher Position in the General Services Office - Motorpool Section.

Overview

This position is open to:

• Current Employees of the Mission

For USEFM - FP grade is FP8. Actual FP salary authorized by Washington D.C.

Security Clearance Required: Public Trust - Background Investigation

Appointment Type: Permanent

Work Schedule: Full-time

Telework Eligible: No

Supervisory Position: Yes

Relocation Expenses Reimbursed: No

Duties

The incumbent is responsible for the oversight and distribution of transportation tasks to Chauffeurs to fulfill official transportation requests by Embassy staff and other authorized personnel. Coordinates among users and drivers to meet requests and ensure efficient operations; handles emergency transportation requests as needed.

Arranges work shifts, shuttle and other official trip schedules to meet all transportation needs. Serves as team leader to provide guidance and direction to chauffeurs on vehicle operations, safety measures, as well as specific instructions on transporting VIPs. Reports any inappropriate behavior and rule violation; ensures compliance with safety regulations.

Requirements

All selected candidates must be able to obtain and hold a:

• Security certificate; or
• Public Trust security clearance.

All selected candidates will be subject to a background investigation and may be subject to a pre-employment medical exam.

Selected candidate must be able to begin working within a reasonable period of time (6 Weeks) upon receipt of agency authorization and/or clearances/certifications or their candidacy may end.

Must have had a valid driver's license for a minimum of five (5) years. A valid drivers license is required.

Education Requirements

Completion of secondary school is required.

Qualifications

Experience:

Two years of professional driving experience in host country, plus one year motor vehicle dispatcher or fleet management experience is required. One year supervisory experience is required.

Language:

• English - Good working knowlege; written & spoken
• Bemba/Nyanja - Good working knowlege; written & spoken

Job Knowledge:

Good knowledge of host country traffic laws, vehicle licensing, registration, and procedures. Detailed knowledge of host country streets, traffic patterns, and commonly visited locations. Knowledge of USG policies and regulations as it pertains to the work area: Motor Pool directives and policies, traffic laws, RSO travel guidance.

Skills And Abilities:

Must be able to exercise independent judgement in setting work priorities. Must be able to identify problems quickly and determine the best course of action. Must be able to make effective and ethical decisions in the event of vehicle accidents to protect life and government property. Strong leadership, technical, and administrative skills. Basic keyboard skills. Basic skills in Microsoft Word, Excel, and Outlook applications. Ability to use Motor Pool applications such as the Integrated Logistics Management System (ILMS) and Fleet Management Information System (FMIS).

Benefits

The U.S. Mission offers a competitive compensation and benefits package for local employees.

For Eligible Family Member (EFM) applicants, benefits should be discussed with the HR Office. The pay plan is assigned by the HR Office and confirmed by Washington, D.C.

Other Information

Eligible and qualified applicants receive a hiring preference in the order listed below:

1. Appointment Eligible Family Member (AEFM) / U.S. citizen Eligible Family Member (USEFM) who is a preference-eligible U.S. Veteran*
2. AEFM / USEFM

Applicants must accurately describe their status in their application; failure to do so may result in a determination of ineligibility for a hiring preference.

Additional Employment Considerations

The following apply to EFMs, USEFMs, and AEFMs only:

An EFM employed on a PSA or FMA with a regular work schedule (full-time or part-time) is subject to the New Employee 90-Day Application Limitation and must work 90 calendar days in the current position before applying for other positions advertised at the Mission.

An EFM employed on a temporary PSA or Temporary Appointment (TEMP) with an intermittent work schedule is not subject to the New Employee 90-Day Application Limitation and may apply for advertised Mission vacancies at any time.

The following apply to Locally Employed staff only:

Current employees serving a probationary period are not eligible.

Current employees with an Overall Summary Rating of Needs Improvement, Unsatisfactory, or an MBC score of less than 100 points on their most recent Employee Performance Report are not eligible.

The following apply to all candidates:

Candidates who have already accepted a conditional offer of employment may NOT be extended a second conditional offer of employment unless and until they withdraw their candidacy for the first position in writing.

How to Apply

Please address all relevant experience, education, language skills (including English), and job related skills or requirements in your application.

You may edit your application any time before the vacancy closing date. If you fail to submit a complete application by the vacancy closing date of this vacancy, then your application may be disqualified for this position. The vacancy closing date is 11/16/2026.

For a copy of the complete position description, please contact the HR Office.

To request a reasonable accommodation, please contact the HR Office.

Required Documents

Please upload all applicable documents to your application. If you fail to submit a complete application, then your application may be disqualified for this position.

All Applicants:

• Residency Permit (if applicable)
• Work Permit (if applicable)
• University Degree (if applicable)
• University Transcript (if applicable)
• Language Scores (if applicable)
• Driver’s License (if applicable)
• Certificate (if applicable)
• Professional License (if applicable)
• Resume/CV (if applicable)

In addition, Eligible Family Member (EFM) Applicants must submit:

• Copy of Sponsor's Travel Orders/Assignment Notification (or equivalent)
• Passport copy
• DD-214 - Member Copy 4, Letter from Veterans’ Affairs, or other supporting documentation (if applicable)
• SF-50 (if applicable)

Next Steps

Apply using the following link: https://erajobs.state.gov/dos-era/vacancy/viewVacancyDetail.hms?_ref=vkl2wnf3pt0&returnToSearch=true&jnum=78628&orgId=96