Customer Service and Sales Support Coordinator

Key Requirements

• Diploma or Degree in Business Administration, Sales & Marketing, Customer Service, Supply Chain Management, or a related field.
• Minimum of 3 years' experience in customer service, sales support, internal sales, order processing, or administrative support.
• Previous experience within the automotive, industrial equipment, engineering, logistics, manufacturing, mining, or technical industries is highly advantageous.
• Proficiency in ERP systems such as SAP, Sage, Syspro, Pastel, or similar business management systems.
• Advanced Microsoft Office skills, particularly Microsoft Excel, Word, and Outlook.
• Strong understanding of sales administration and customer order management processes.
• Ability to manage multiple customer accounts and prioritise competing deadlines.
• Excellent organisational and administrative skills with exceptional attention to detail.
• Ability to work effectively in a fast-paced, deadline-driven environment.
• Strong customer service orientation with a professional and positive attitude.
• Excellent verbal and written communication skills.
• Proven ability to resolve customer queries and manage difficult situations professionally.
• Strong coordination skills with the ability to work across multiple departments.
• Ability to maintain accurate records and prepare reports.
• High level of integrity, reliability, and accountability.

Key Responsibilities

• Serve as the primary point of contact for customer enquiries, product information, and order updates.
• Deliver exceptional customer service by responding promptly and professionally to all customer communications.
• Prepare accurate quotations and pricing proposals within required turnaround times.
• Follow up on outstanding quotations to maximise sales opportunities and conversion rates.
• Process customer orders accurately and ensure all required documentation is completed.
• Monitor customer orders from receipt through to successful delivery.
• Coordinate with procurement, warehouse, logistics, suppliers, and the sales team to ensure efficient order fulfilment.
• Communicate order progress, lead times, stock availability, and delivery schedules to customers.
• Proactively identify potential delays and provide timely updates and alternative solutions.
• Resolve customer complaints and escalate complex issues where appropriate.
• Maintain accurate customer records and transaction history within the ERP/CRM system.
• Generate reports on quotations, sales orders, outstanding deliveries, and customer service performance.
• Support the sales team with administrative tasks, customer documentation, pricing requests, and tender submissions.
• Ensure all customer files, contracts, and supporting documentation are accurate and up to date.
• Assist with branch administration and provide operational support when required.
• Build and maintain strong long-term customer relationships to encourage repeat business.
• Collaborate with internal teams to improve service delivery and operational efficiency.
• Ensure compliance with company policies, procedures, and service standards.

Key Skills

• Excellent customer relationship management skills.
• Strong sales administration and quotation preparation abilities.
• Order processing and order management expertise.
• Outstanding communication and interpersonal skills.
• Excellent organisational and planning skills.
• Strong time management and multitasking abilities.
• High level of accuracy and attention to detail.
• Effective problem-solving and decision-making skills.
• Ability to remain calm and professional under pressure.
• Strong negotiation and conflict resolution skills.
• Excellent follow-up and customer coordination skills.
• Analytical thinking with the ability to interpret customer requirements.
• Proficiency in ERP/CRM systems and Microsoft Office applications.
• Ability to work independently and as part of a team.
• Strong administrative and record-keeping skills.
• Adaptability and willingness to learn new systems and processes.
• Professional telephone and email communication skills.
• Customer-focused mindset with a commitment to service excellence.

Qualifications

• Diploma or Degree in Business Administration, Sales & Marketing, Customer Service, Supply Chain Management, or a related field.
• Minimum of 3 years' experience in customer service, sales support, internal sales, or sales administration.
• Experience working within the automotive, industrial equipment, engineering, manufacturing, logistics, or mining sectors is highly advantageous.
• Working knowledge of ERP systems such as SAP, Sage, Syspro, Pastel, or similar.
• Advanced proficiency in Microsoft Office Suite, particularly Excel.
• Additional training or certifications in customer service, sales administration, supply chain management, or business administration will be advantageous.
• Demonstrated experience coordinating customer orders, quotations, deliveries, and after-sales support.
• Proven ability to manage multiple priorities while maintaining high levels of customer satisfaction.

How to Apply

Apply using the following link: https://www.recruitmentmattersafrica.com/careers/?job_id=z5G7h3l6a1kMvyS65NP3c-QkrkEVnlT9pr9AdVNWPTo=