Call Center Agent

Call Center Agent Jobs in Lusaka at Boxleo Courier & Fulfillment Services Limited

Boxleo Courier & Fulfillment Services Limited is actively seeking motivated and experienced professionals for call center agent jobs in Lusaka. This full-time opportunity is based in Lusaka, Zambia, and offers a dynamic environment to develop your customer service and communication skills while contributing to our company’s growth.

About the Role: Call Center Agent Jobs in Lusaka

As a Call Center Agent, you will play a vital role in maintaining and expanding our customer base. Your primary responsibilities will include engaging with both potential and existing customers through phone communication, addressing inquiries promptly, and building lasting client relationships. You will also collaborate closely with our operations team to support business objectives and maintain accurate sales records.

This position provides an excellent platform to enhance your expertise in sales, client relations, and customer support within a professional setting.

Key Responsibilities

• Initiate and receive customer calls to provide information and support
• Respond efficiently to customer inquiries and resolve issues professionally
• Build and maintain strong relationships with clients to foster loyalty
• Accurately document customer interactions and sales activities
• Work collaboratively with the operations team to meet company goals

Qualifications and Skills Required

• At least 1½ years of relevant experience in a call center environment
• Excellent verbal and written communication skills
• Confidence in engaging with clients and conveying information clearly
• Strong customer service orientation and problem-solving abilities
• Ability to handle inquiries professionally and efficiently under pressure
• Good organizational skills and attention to detail in record-keeping
• Team player with the ability to collaborate effectively

Additional Information

• Location: Lusaka, Zambia
• Job Type: Full Time
• Category: Customer Service
• Application Deadline: 23rd October 2026

How to Apply

If you are ready to take the next step in your career and meet the qualifications outlined, please submit your application via email to recruitment@boxleocourier.com. Ensure your application reaches us before the closing date on 23rd October 2026.

Join Boxleo Courier & Fulfillment Services Limited and become a key contributor to our customer service excellence. We look forward to receiving your application for these exciting call center agent jobs in Lusaka.

How to Apply

Apply by emailing: recruitment@boxleocourier.com