Branch Manager

Branch Manager

A Branch Manager at First Capital Bank Zambia is responsible for the overall daily operations, compliance, and strategic growth of their specific branch. They lead branch staff, drive liability and revenue goals, manage customer relationships, and ensure all transactions complying with regulatory standards and bank policies.

Key Responsibilities

• Operations & Risk Management: Overseeing daily operational functions, managing teller and vault cash levels, approving customer transactions within authority limits, and conducting regular checks to manage operational risk.
• Compliance & Security: Enforcing Know Your Customer (KYC) guidelines, the Anti-Money Laundering (AML) Act, and ensuring strict adherence to internal bank procedures and statutory requirements.
• Sales & Business Growth: Generating sales leads, identifying banking opportunities, and creating strategies to develop and expand existing customer sales to meet branch revenue targets.
• Customer Service: Nurturing positive business relationships, executing strong relationship banking, and facilitating high-quality service standards through customer interaction.
• Staff Management: Leading, coaching, and developing branch staff through regular team meetings and performance tracking to ensure efficient and accurate processing of bank transactions.

Skills

Critical Skills:

• Business awareness and management skills.
• Strong interpersonal skills to form effective working relationships with people at all levels.
• Must have high integrity and must be a team player.
• Must have excellent communication skills and problem-solving abilities.
• Must be knowledgeable about Branch operations and Bank products.
• Must have high integrity and must be approachable.

Critical Experience:

• Minimum of five (05) years’ experience in the Banking Sector
• At least two (02) years at middle Management level
• Working knowledge and experience of Banking and Branch Operations
• Hands on experience in dealing with Branch Operations and Centralized Processing
• Experience in dealing with Senior Management

Qualifications

Critical Qualifications

• Bachelor’s Degree in Business or Social Sciences with at five (05) years’ experience in the Banking Industry or Diploma in a Business or Social Sciences with at least eight (8) years’ experience in the Banking Industry.
• Must be a member of the Zambia Institute of Banking and Financial Services (ZIBFS).
• Must have a clear understanding of current Banking Rules and Regulations

How to Apply

Apply using the following link: https://careers.fmbch.com/