Agent Team Lead

Team Lead

Location: Kitwe /Solwezi

Department: Operations

Reports To: Regional Manager

About WidEnergy

Women's Initiative for Delivering Clean Energy to Africa (WidEnergy) is a leading provider of off-grid solar energy solutions, delivering affordable electricity access to households and small businesses across Zambia through Solar Home Systems (SHS) and freezers enabled by Pay-As-You-Go (PAYGO) technology.

Position Summary

The Team Lead – Central will be responsible for recruiting, training, supervising, motivating, and supporting a network of sales agents to drive customer acquisition and product sales. The successful candidate will play a critical role in expanding access to clean energy solutions while ensuring sales targets are achieved and customer service standards are maintained.

Key Responsibilities

Agent Recruitment & Development

• Recruit, onboard, and train sales agents within assigned territories.
• Conduct agent assessments and support ongoing capacity building.
• Ensure agents are equipped with the necessary tools, resources, and product knowledge.

Team Leadership & Performance Management

• Supervise and motivate a team of sales agents.
• Set and monitor daily, weekly, and monthly sales targets.
• Conduct field coaching and performance reviews.
• Develop improvement plans for underperforming agents.

Sales & Business Development

• Drive sales performance to achieve and exceed assigned targets.
• Organize market activations, product demonstrations, and community campaigns.
• Identify new business opportunities and expansion areas.
• Build relationships with community leaders and strategic stakeholders.

Inventory & Operational Management

• Manage inventory allocated to the sales team.
• Ensure accurate stock tracking, reconciliation, and reporting.
• Investigate and report stock discrepancies, fraud, or policy violations.

Customer Service & Reporting

• Support agents in resolving customer concerns.
• Collect market intelligence and customer feedback.
• Submit regular performance and operational reports.

Qualifications & Experience

• Diploma or Degree in Business Administration, Marketing, Sales, Management, or a related field.
• Minimum of 2–3 years' experience in sales supervision, team leadership, field sales, or agent network management.
• Proven track record of achieving sales targets and managing teams.
• Strong leadership, coaching, and interpersonal skills.
• Excellent communication and reporting skills.
• Ability to work extensively in the field and travel within assigned areas.
• Experience in renewable energy, FMCG, microfinance, telecommunications, or related sectors will be an added advantage.
• Must have a motorbike licence

How to Apply

Interested candidates should submit their CV and cover letter to hrjobs@widenergyafrica.com with the subject line:

Application – Team Lead – Kitwe Or Solwezi

Application Deadline:31st July 2026

Only shortlisted candidates will be contacted.

How to Apply

Apply by emailing: hrjobs@widenergyafrica.com