Accident and Repairs Officer

Career Opportunity: Accident Repairs Officer Jobs in Lusaka

Macroworld Services Limited (MWS), a leading company based in Lusaka, Zambia, is seeking two dedicated and proactive Accident & Repairs Officers to join its transport and logistics team. These full-time roles focus on managing vehicle repairs and accident processes to ensure fleet reliability and operational efficiency.

About the Accident Repairs Officer Role

The Accident & Repairs Officers will play a vital role in coordinating vehicle fault reporting, repair scheduling, spare parts procurement, and accident management. Reporting directly to the Fleet Manager, successful candidates will handle multiple repair and accident cases, liaising with drivers, mechanics, insurers, police, and other stakeholders to ensure timely and cost-effective vehicle maintenance and accident resolution.

Key Responsibilities for Accident Repairs Officer Jobs in Lusaka

• Receive and document vehicle fault, breakdown, and accident reports from drivers and fleet personnel.
• Arrange vehicle inspections and determine appropriate repair actions.
• Assign repair work to company mechanics, external workshops, panel beaters, and other service providers.
• Source, evaluate, and procure automotive spare parts and maintenance materials, ensuring value for money.
• Follow up on repair progress and verify completed work before returning vehicles to service.
• Coordinate accident-related processes including documentation, police liaison, insurance claims, and vehicle movement.
• Maintain accurate records of repairs, quotations, invoices, accident reports, and downtime.
• Conduct regular field visits to garages, police stations, driver locations, and suppliers to support fleet operations.
• Safeguard company property including vehicles, keys, documents, and spare parts entrusted to the officer.
• Report any irregularities such as driver negligence, poor workmanship, or overcharging.

Qualifications and Experience

• Minimum of 2 years’ experience in vehicle repairs coordination, fleet management, accident handling, or related fields.
• Diploma or Degree in Transport and Logistics, Automotive or Mechanical Engineering, Fleet Management, Insurance, Business Administration, Procurement, or a related discipline.
• Practical knowledge of vehicle maintenance, breakdowns, accident procedures, and spare parts sourcing.
• Strong communication, negotiation, and record-keeping skills.
• Ability to manage multiple cases simultaneously with integrity and attention to detail.
• Computer literacy for maintaining operational records and preparing reports.
• Willingness to conduct regular fieldwork as required.

Additional Advantages

• Possession of a valid driver’s licence (mandatory).
• Experience in taxi, ride-hailing, car rental, transport, or logistics fleet operations.
• Familiarity with police procedures, insurers, insurance assessors, garages, and panel beaters.
• Knowledge of Japanese vehicles commonly used in taxi operations.
• Experience dealing with automotive spare parts suppliers.
• Basic automotive or mechanical skills.

Application Process

Interested candidates who meet the above requirements should submit the following documents:

• Application letter
• Updated Curriculum Vitae (CV)
• National Registration Card (NRC) copy
• Driver’s licence copy
• Copies of academic and professional qualifications
• Traceable references

Please send your application by email to musondachuulu@yahoo.com with the subject line: Accident & Repairs Officer Application. The application deadline is 12th October 2026.

Only applicants who meet the minimum qualifications will be considered. Shortlisted candidates may be invited for interviews, practical assessments, and background verification.

Position Details

• Company: Macroworld Services Limited (MWS)
• Location: Lusaka, Zambia
• Position: Accident & Repairs Officer
• Number of Positions: 2
• Employment Type: Full Time
• Reports To: Fleet Manager
• Application Deadline: 12 October 2026
• Job Category: Transport & Logistics

How to Apply

Apply by emailing: musondachuulu@yahoo.com